وصف الوظيفة
Role Overview
Food & Beverage Service Supervisor at Marriott International. This role ensures optimum service delivery in dining operations and leads the food and beverage service team to meet guest needs and company standards.
Role Purpose
Supervise food and beverage service staff to deliver exceptional guest experiences, maintain operational standards, and ensure safe, clean, well-organized dining environments. Act as first point of contact for staff concerns and role model for professional service conduct.
Key Responsibilities
Team Leadership & Development
- Ensure staff work together as a cohesive team to deliver optimum service.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals and listen and respond appropriately to employee concerns.
Grooming & Compliance Standards
- Inspect grooming and attire of staff and rectify any deficiencies.
- Ensure uniform and personal appearance are clean and professional.
- Follow all company and safety and security policies and procedures.
Operations & Facilities Management
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, and locking doors.
- Inspect storage areas for organization, use of FIFO, and cleanliness.
- Complete scheduled inventories and stock and requisition necessary supplies.
- Complete work orders for maintenance repairs.
Guest Service & Experience
- Monitor dining rooms for seating availability, service, safety, and well-being of guests.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
Safety, Quality & Continuous Improvement
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure adherence to quality expectations and standards.
- Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and cost-savings.
Communication & Professional Conduct
- Speak with others using clear and professional language.
- Maintain confidentiality of proprietary information.
- Protect company assets.
Qualifications & Experience
- High school diploma or G.E.D. equivalent.
- At least 2 years of related work experience.
- At least 1 year of supervisory experience.
Skills & Competencies
- Read and visually verify information in a variety of formats, including small print.
- Visually inspect tools, equipment, or machines to identify defects.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Additional Information
- Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- Perform other reasonable job duties as requested by Supervisors.
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