F&B Service Expert (Hostess)

Role Overview

F&B Service Expert (Hostess) at Marriott, Sheraton Hotels & Resorts.

Role Purpose

Deliver a memorable and unique guest experience by providing a wide range of food and beverage services. Create transactions that feel part of the overall experience rather than transactional moments.

Key Responsibilities

Guest Service & Experience

• Interact with and serve guests throughout their meal.
• Set tables to standard specifications.
• Communicate with kitchen staff to ensure service flow and quality.
• Take initiative to identify and deliver services that enhance the guest experience.

Operations & Maintenance

• Clean and maintain work areas and supplies.
• Manage the menu by reading and visually verifying information for accuracy.
• Handle objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping as needed.

Workplace Standards

• Maintain a safe workplace environment.
• Follow all company policies and procedures.
• Uphold quality standards in all tasks.
• Present a professional uniform, personal appearance, and communication style at all times.

Qualifications & Experience

• High school diploma or G.E.D. equivalent preferred.
• Less than 1 year of related work experience preferred.
• No supervisory experience required.
• No specific licenses or certifications required.

Additional Information

• Position requires standing, sitting, or walking for extended periods.
• Must navigate sloping, uneven, or slippery surfaces as part of normal duties.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Join a global community across more than 400 Sheraton locations dedicated to creating a sense of belonging and delivering meaningful guest experiences.