F&B Outlet Manager - Wynn Oasis Dining

Role Overview

F&B Outlet Manager - Wynn Oasis Dining at Wynn Al Marjan Island, located in Ras Al Khaimah, United Arab Emirates, approximately 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges and bars, a theater, beach club, multiple swimming and wading pools, water features, a five-star spa, salon, shopping promenade, and celebrations and events center.

Role Purpose

Manage the Wynn Oasis Dining - Service team to deliver high-quality meals, efficient service, and a welcoming environment that reflects Wynn's hospitality standards while ensuring staff satisfaction, operational excellence, and adherence to all health and safety protocols.

Key Responsibilities

Service Excellence & Guest Experience

• Guarantee high-quality meals, efficient service, and a welcoming environment that reflects Wynn's hospitality standards.
• Demonstrate commitment to delivering high-quality service and resolving concerns with professionalism.
• Support new menu launches, seasonal offerings, and dining promotions in collaboration with culinary leadership.

Staff Management & Development

• Supervise dining outlet supervisors, waiters, F&B attendants, and support staff; monitor appearance, behavior, and adherence to Wynn's grooming and etiquette standards.
• Lead, motivate, and develop diverse, multicultural teams in high-volume environments.
• Conduct daily pre-shift briefings, organize training sessions, and collaborate with F&B trainers to maintain service excellence.
• Coach, mentor, and conduct structured training programs to maintain service excellence.
• Foster positive relationships among dining team members, encouraging collaboration, respect, and team spirit.
• Champion a safe, inclusive, and appreciative environment where employees feel respected, empowered, and engaged.

Employee Engagement & Relations

• Identify and proactively address staff dining preferences, offering thoughtful solutions that enhance satisfaction and well-being.
• Respond promptly to employee concerns, ensuring resolutions align with Wynn's service philosophy and operational standards.
• Maintain open, respectful, and multicultural communication with staff, management, and contractors to foster harmony.
• Serve as the primary link between the staff dining team and senior leadership in Staff Accommodation and Food & Beverage.

Operations & Service Management

• Plan and supervise food presentation, cleanliness, inventory control, and team deployment across multiple dining concepts including buffet, casual dining, coffee shops, and themed outlets.
• Manage catering and banquet services for recreational spaces, training facilities, and staff development centers, ensuring consistency with Wynn's service standards.
• Lead incident response and resolution professionally and promptly, ensuring minimal disruption to operations.
• Resolve operational challenges and conflicts constructively while maintaining service excellence.

Financial & Administrative Management

• Manage departmental budgets, labor scheduling, and cost controls; prepare forecasts and monitor performance against targets.

Compliance & Safety

• Ensure strict adherence to Wynn policies, UAE health regulations, HACCP standards, and food hygiene protocols.
• Conduct regular audits of dining areas and kitchens to maintain cleanliness, safety, and operational readiness.

Qualifications & Experience

• Minimum 3–5 years of managerial experience in dining operations, preferably in staff accommodation or hospitality settings.
• Prior experience in staff accommodation, corporate dining, or hospitality settings is highly valued.
• Familiarity with HACCP, food safety regulations, and workplace health standards.
• Understanding of dining service procedures, buffet and à la carte setups, and staff meal planning.

Skills & Competencies

• Ability to lead, motivate, and develop diverse, multicultural teams in high-volume environments.
• Skilled in coaching, mentoring, and conducting structured training programs.
• Proficiency with POS systems, inventory software, and Microsoft Office tools.
• Ability to resolve operational challenges and conflicts constructively while maintaining service excellence.

Additional Information

• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package and life insurance.
• Incentive programs and other employee benefits.