F&B Hostess

Role Overview

F&B Hostess at Souq Waqif Boutique Hotel By Tivoli, operated by Minor Hotels. Located in Doha, Qatar.

Company Overview

Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. The company operates properties under the brands Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.

Role Purpose

As the first point of contact for guests, you will create a welcoming atmosphere and ensure a positive dining experience through attentive service, efficient reservation management, and seamless coordination with restaurant staff.

Key Responsibilities

Guest Service & Experience

• Greet guests warmly and seat them according to the restaurant's floor plan.
• Ensure guest satisfaction by anticipating needs and responding promptly.
• Address guest concerns and complaints, ensuring satisfaction.
• Conduct regular table visits to monitor guest satisfaction.

Reservations & Table Management

• Handle reservations and cancellations, following department standards.
• Communicate any changes to reservations or cancellations to management.
• Pre-assign tables and ensure special requests are addressed.

Facility & Operations

• Maintain a clean and organized hostess stand and dining area.
• Ensure tables are properly set and ready for service.
• Monitor the cleanliness and working condition of equipment and supplies.
• Assist staff as needed to ensure smooth restaurant operations.

Team Collaboration & Support

• Collaborate with restaurant staff to provide optimum service.
• Promote a cooperative and productive working climate.
• Be flexible and rotate within different F&B outlets as required.
• Assist with cashiering procedures and balance transactions.
• Participate in training and other duties as assigned by management.

Qualifications & Experience

• Previous experience in a restaurant or hospitality setting is a plus.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong customer service skills.
• Ability to handle high-volume periods and anticipate guest needs.
• Detail-oriented with a focus on cleanliness and organization.
• Ability to multitask and stay organized.
• Professional appearance.
• Customer service-oriented mindset.
• Fluent in English; additional languages are a plus.