وصف الوظيفة
Role Overview
F&B Coordinator at Anantara Downtown Dubai, a global luxury hotel and resort brand rooted in Thai culture and inspired by authentic hospitality.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand. The company operates in some of the world's most captivating locales, from pristine beaches and private islands to ancient sites and vibrant metropolises. Anantara is rooted in Thai culture with an intrinsic sense of authentic hospitality, embodying freedom, movement, and harmony.
Role Purpose
To support the smooth running of food and beverage operations by coordinating between departments, managing reporting and compliance, and ensuring guests receive friendly, professional, and welcoming service in line with hotel policies and standards.
Key Responsibilities
Operations & Service Delivery
- Work as part of a team with colleagues to ensure timely service and smooth running of the operation.
- Ensure every guest interaction is handled in a friendly, professional, and welcoming manner.
- Maintain professional telephone etiquette and demonstrate thorough understanding of reservation policies and procedures.
- Be fully familiar with the services and facilities offered within the restaurant and throughout the hotel.
Compliance & Standards
- Understand and adhere to all hotel policies and Standard Operating Procedures (SOPs) with regard to guest service, operational procedures, personal discipline, and grooming standards.
Reporting & Documentation
- Prepare monthly reports and any other reports as required by management.
- Closely monitor and prepare departmental attendance and overtime reports.
- Attend all required departmental briefings and meetings and ensure that all key points and action items are properly documented.
Feedback & Continuous Improvement
- Liaise with guests regarding their comments and feedback, compile the feedback, and share it with the entire department for continuous improvement.
Training & Coordination
- Coordinate with all sections of the department regarding the submission and implementation of training programs.
Resource Management
- Manage and control all departmental collaterals and printing materials, ensuring they comply with established standards, including menu spellings, logos, and departmental practices.
- Promote effective resource utilization and cost-saving initiatives.
Additional Duties
- Perform any other duties and responsibilities as assigned by management.