F&B Coach|Lounge -F&B (AJBR)

Role Overview

F&B Coach | Lounge – Food & Beverage position at Emaar Hospitality Group, a global provider of lifestyle experiences and premier hospitality brand Address Hotels + Resorts.

Company Overview

Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of property, malls and hospitality projects worldwide. Address Hotels + Resorts is the flagship brand, recognized for fusion of contemporary style with classic elegance and commitment to intuitive guest experiences.

Role Purpose

Deliver exceptional food and beverage service in the lounge setting while upholding Emaar's service standards, preventing guest complaints, and proactively supporting team members to ensure memorable guest experiences.

Key Responsibilities

Operations & Service Delivery

• Conduct all operational tasks in F&B Service while living up to service standards and procedures.
• Go the extra mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.

Stakeholder Management

• Proactively communicate with fellow Ambassadors, always with the Guest's interests at heart.

Qualifications & Experience

• Minimum of one year experience in a similar position in a 5-star hospitality company.
• Minimum of high school diploma required; college degree in Hotel Management or a related field is preferred.

Skills & Competencies

• Genuine service personality with high emotional intelligence.
• Strong command of both written and spoken English required; additional languages are an asset.