F&B Captain

Role Overview

F&B Captain at IHG Hotels & Resorts. As the world's largest family of luxury hotels, the InterContinental brand cultivates distinctive style and ambience where every opportunity is embraced to give guests a personal and enriching experience.

Role Purpose

Assist the Outlet Supervisor in ensuring smooth operation of the restaurant while providing exceptional service to guests and visitors, promoting the restaurant and other hotel facilities, and identifying opportunities to enhance the guest experience.

Key Responsibilities

Service & Guest Experience

• Provide exceptional service to guests and visitors
• Promote the restaurant and other hotel facilities
• Identify opportunities to enhance guest experience
• Notice the little things that make a difference to guests
• Look for ways to improve service delivery

Operations

• Assist the Outlet Supervisor in ensuring smooth operation of the restaurant

Qualifications & Experience

• Similar experience in a luxury hotel and/or resort

Skills & Competencies

• Strong communication skills
• Strong interpersonal skills
• Excellent command of written and spoken English
• Additional language (added advantage)
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

Additional Information

• Competitive salary and benefits offered
• Part of the global IHG family with emphasis on teamwork, trust, support, and doing the right thing
• Welcoming of different perspectives