وصف الوظيفة
Role Overview
F&B Captain at IHG Hotels and Resorts, Crowne Plaza Muscat OCEC, located in Muscat, Oman.
Company Overview
Crowne Plaza Muscat OCEC is a distinguished five-star hotel located within the iconic Oman Convention and Exhibition Centre in Muscat. The hotel combines modern luxury with traditional Omani hospitality, offering exceptional accommodation, world-class dining, and state-of-the-art meeting and event facilities. It serves as a preferred destination for business travellers, conference delegates, and leisure guests, and is strategically positioned in Oman's vibrant capital as a gateway to the region's cultural heritage and burgeoning business landscape.
Crowne Plaza is one of the largest and best-loved premium hotel brands in the world, with more than 420 hotels in diverse locations globally. The brand's service style "Dare to Connect" is crafted for connection and designed for humans, not nameless guests or colleagues. The role of every colleague at Crowne Plaza is to create memorable emotional connections, and the job of every leader is to create an environment where that can happen.
Role Purpose
The F&B Captain supervises and coordinates the daily operations of a Food & Beverage outlet, ensuring high-quality service and guest satisfaction. This role serves as a team leader during shifts, guiding F&B attendants and service staff to deliver seamless, professional, and efficient service while ensuring compliance with IHG standards, health and safety regulations, and operational procedures.
Key Responsibilities
Service Delivery & Guest Experience
- Supervise service staff to ensure professional, efficient, and courteous guest service at all times.
- Monitor the quality of food and beverage service, ensuring correct presentation, temperature, and portioning.
- Greet and interact with guests to ensure satisfaction, handling inquiries, requests, or complaints professionally.
- Provide menu knowledge to staff and guests, including ingredients, specials, and beverage pairings.
- Ensure guest preferences and special requirements are communicated and fulfilled accurately.
- Maintain effective communication with other departments to enhance guest experience.
Team Leadership & Development
- Lead, motivate, and support F&B attendants and junior staff during shifts.
- Assign tasks and responsibilities to team members according to operational needs.
- Conduct on-the-job training for staff, promoting skill development and service excellence.
- Monitor staff performance, grooming, and adherence to service standards and policies.
Health, Safety & Compliance
- Ensure staff follow health, safety, and hygiene regulations.
- Maintain a clean, safe, and hygienic work environment for staff and guests.
- Ensure all service standards comply with IHG policies and procedures.
Operations & Resource Management
- Assist in the setup, arrangement, and presentation of dining areas, banquets, and special events.
- Ensure proper stock levels of cutlery, glassware, condiments, and service equipment.
- Monitor and control wastage and ensure efficient use of resources.
- Support inventory management and communicate requirements to supervisors or managers.
- Oversee cash handling, billing, and POS system accuracy during service.
Interdepartmental Collaboration & Reporting
- Work closely with the Outlet Manager, Bar Manager, Kitchen, and Banquet teams to ensure smooth service.
- Provide feedback to management on operational issues, guest preferences, or staff performance.
- Assist in implementing new service procedures, promotions, or special events.
- Assist in internal audits, inspections, and service quality assessments.
Qualifications & Experience
- Diploma or bachelor's degree in hospitality, Hotel Management, or related field preferred.
- Minimum 3–5 years of F&B service experience, including at least 1–2 years in a supervisory role.
- Experience in international hotels or luxury F&B outlets preferred.
Skills & Competencies
- Strong leadership, supervision, and team management abilities.
- Excellent guest service and interpersonal skills.
- Knowledge of food and beverage service standards, menu items, and beverage pairings.
- Ability to work under pressure in a fast-paced environment.
- Proficiency in POS systems and MS Office is an advantage.
- Fluency in English (spoken and written); Arabic is a plus.
Additional Information
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. The company promotes a culture of trust, support, and acceptance.
Benefits include competitive salary, full uniform, impressive room discounts, and comprehensive training. IHG is committed to supporting well-being in health, lifestyle, and workplace through its well-being framework. The company creates inclusive teams where colleagues are encouraged to bring their whole selves to work.