وصف الوظيفة
Role Overview
F&B Captain at Al Najada Doha Hotel By Tivoli, a Minor Hotels property in Doha, Qatar.
Company Overview
Minor Hotels is an international hotel owner, operator and investor with a portfolio of over 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. The company operates properties under the brands Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.
Role Purpose
As a Hospitality Ambassador on the front line of guest interactions, you will provide prompt and courteous service delivery to all guests in the food and beverage outlets. You are a key influencing factor in guest satisfaction and responsible for ensuring guests are delighted by the quality of service and comfort provided.
Key Responsibilities
Service Delivery
- Provide prompt and courteous service to all guests.
- Ensure timely and efficient operation of food and beverage outlets.
- Delight guests through quality service and comfort in all food and beverage settings.
Knowledge & Professional Development
- Develop complete knowledge of all menus, beverages, services and facilities provided by the hotel.
- Continuously develop professional skills to further increase guest satisfaction.
Operations & Safety
- Work as a team within all departments.
- Ensure a safe and hygienic work area.
- Uphold the privacy rights of guests.
Qualifications & Experience
- Previous experience in Food & Beverage or Restaurant operations.
Skills & Competencies
- Passion for excellent service.
- Excellent team player.
- Excellent communication skills.
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