F&B Attendant

Role Overview

F&B Attendant at IHG Hotels and Resorts. The role provides friendly, efficient, and professional food and beverage service to guests across the organization's global hotel portfolio.

Company Overview

IHG Hotels and Resorts is one of the world's leading hotel groups, committed to delivering True Hospitality for Good. Crowne Plaza, one of the largest and best-loved premium hotel brands in the world, operates more than 400 hotels in diverse locations globally. The brand's service style, "Dare to Connect," supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. Crowne Plaza is a trusted partner for business, leisure, and meetings and events. The organization is people-first, professional, and inclusive, with a focus on creating a global community where colleagues feel they belong and can excel.

Role Purpose

To provide high-quality, friendly, and professional food and beverage service to guests while maintaining the cleanliness, hygiene, and standards of the establishment.

Key Responsibilities

Guest Service

• Welcome and assist guests in a warm and professional manner.
• Take and serve food and beverage orders accurately and efficiently.
• Provide knowledgeable assistance regarding menu items, beverages, and promotions.
• Ensure food and beverages are presented and served according to company standards.
• Handle guest requests, questions, and complaints professionally and escalate issues when necessary.

Operations & Maintenance

• Set up tables, service areas, and buffet stations according to standards.
• Clear and reset tables promptly while maintaining a clean and organized dining area.
• Maintain high standards of personal hygiene, cleanliness, and food safety.
• Replenish service items, condiments, cutlery, and other supplies as required.
• Assist with opening, closing, and cleaning duties as assigned.

Coordination & Support

• Coordinate with the kitchen, bar, and other departments to ensure smooth service.
• Process bills and payments accurately when required.
• Support colleagues and other F&B outlets during busy periods when required.

Compliance

• Follow all company policies, safety procedures, and service standards.

Qualifications & Experience

• Previous experience in food and beverage service is preferred.
• Good knowledge of basic food safety and hygiene practices.

Skills & Competencies

• Good communication and interpersonal skills.
• Customer-focused with a positive and friendly attitude.
• Ability to work effectively in a fast-paced environment.
• Professional appearance and excellent grooming standards.
• Good command of English; additional languages are an advantage.

Additional Information

• Ability to work flexible shifts, including weekends and public holidays.
• Full uniform provided.
• Impressive room discounts offered.
• Competitive salary.
• Comprehensive training provided.
• IHG Hotels and Resorts provides equal employment opportunities without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
• Well-being framework supporting health, lifestyle, and workplace well-being.