وصف الوظيفة
Role Overview
F&B Ambassador II at Emaar, supporting Food & Beverage operations to deliver exceptional dining experiences.
Role Purpose
Ensure exceptional dining experiences by representing the brand throughout the guest journey, delivering flawless service, and transforming each guest into a loyal advocate for our restaurants.
Key Responsibilities
Service Delivery
- Conduct all operational tasks in F&B Service while upholding service standards and procedures.
- Delight guests from welcome until farewell to create happy, loyal fans of our restaurants.
- Go the extra mile in service delivery where possible.
Guest Experience & Recovery
- Prevent complaints through proactive, attentive service.
- Ensure adequate service recovery where needed.
Qualifications & Experience
- Minimum of high school diploma required.
- College degree in Hotel Management or a related field is preferred.
- Minimum of one year of experience in a similar position in a 5-star hospitality company.
Skills & Competencies
- Genuine service personality with high emotional intelligence (EQ).
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