Fashion Consultant - Versace, Mall of the Emirates (Emiratisation)

Role Overview

Fashion Consultant at Chalhoub Group's Versace store, Mall of the Emirates, Dubai. This is an Emiratisation role.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands across luxury, fashion, beauty, and art de vivre categories, plus luxury watches, jewellery, and eyewear. The Group operates over 750 experiential retail stores, online channels, and mobile apps across seven countries, employing 14,000 skilled professionals. Chalhoub Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse", an innovation hub, incubator and accelerator for regional and international start-ups and small businesses. The Group is committed to sustainability as a core business strategy, a member of the United Nations Global Compact Community, and a signatory of the Women's Empowerment Principles.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional Guest Experience and supporting the implementation of CRM, CX and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Target Achievement

• Drive sell-throughs within the store.
• Achieve individual and collective sales targets.

Customer Experience & Relationships

• Deliver exceptional Guest Experience.
• Drive client relationships within an omni-channel approach.
• Support in-store CX initiatives.
• Ensure click and collect are conducted within SLAs (Service-level agreement).

Data & Insights

• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Provide pre-buying feedback on products.
• Provide input on what is working well and what is not working well within the store.
• Ensure customer data is properly captured in adherence to marketing team requirements.

Customer Loyalty & Engagement

• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Keep abreast of all brand social media activities and campaigns.

Operations & Standards

• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Drive eNPS through people experience initiatives and culture.

Marketing & Activations

• Support with in-store marketing events and activations.

Qualifications & Experience

• Strong English communication skills.

Additional Information

• Learning and development opportunities and exposure to different assignments within the role or through internal mobility.
• Competitive benefits package including healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• Commitment to inclusion and diversity; equal opportunity for all applicants regardless of gender, age, race, religion, national origin or disability status.