Fashion Consultant - Tory Burch, Galleria Mall (Emiratisation)

Role Overview

Fashion Consultant at Tory Burch, Galleria Mall with Chalhoub Group in an Emiratisation role.

Company Overview

Chalhoub Group is a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands across luxury, fashion, beauty, and art de vivre categories, with expanding expertise in luxury watches, jewellery, and eyewear. The Group operates over 750 experiential retail stores, online platforms, and mobile apps across seven countries. Chalhoub Group employs 14,000 skilled professionals and has been ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group established "The Greenhouse" as an innovation hub, incubator space, and accelerator for start-ups and small businesses. The Group is committed to sustainability as a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX, and key customer and people initiatives in-store.

Key Responsibilities

Sales & Revenue

• Achieve individual and collective sales targets.
• Drive sell-throughs within the store.
• Provide pre-buying feedback on products.

Customer Experience & Relationship Management

• Deliver exceptional guest experience.
• Drive client relationships within an omni-channel approach.
• Support in-store CX initiatives.
• Ensure customer data is properly captured in adherence to marketing team requirements.

Operations & Compliance

• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect are conducted within SLAs (Service-level agreement).

Data & Insights

• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Provide input on what is working well and what is not working well within the store.

Marketing & Loyalty

• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Support with in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.

People & Culture

• Drive eNPS through people experience initiatives and culture.

Skills & Competencies

• Strong English communication skills.

Additional Information

Chalhoub Group offers enriching experiences, learning and development opportunities, and exposure to different assignments within the role or through internal mobility. Competitive benefits package includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.