وصف الوظيفة
Role Overview
Fashion Consultant at Chalhoub Group, The Visitor, Airport location.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories, plus expertise in luxury watches, jewellery, and eyewear. The Group operates over 750 experiential retail stores, online platforms, and mobile apps across seven countries, employing 14,000 skilled professionals. Chalhoub Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse," an innovation hub, incubator space, and accelerator for start-ups and small businesses. The Group is committed to embedding sustainability at the core of its business strategy, is a member of the United Nations Global Compact Community, and is a signatory of the Women's Empowerment Principles.
Role Purpose
As a Fashion Consultant, you will be responsible for achieving individual and collective sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.
Key Responsibilities
Sales & Revenue
- Achieve individual and collective sales targets.
- Drive sell-throughs within the store.
Customer Experience & Relationships
- Deliver exceptional guest experience.
- Drive client relationships within an omni-channel approach.
- Support in-store CX initiatives.
Data & Insight
- Collect data on customer behaviour, top sellers, and slow movers for business reviews.
- Provide pre-buying feedback on products.
- Provide input on what is working well and what is not working well within the store.
Loyalty & Marketing
- Promote loyalty program (MUSE) and stay up-to-date with app offerings.
- Keep abreast of all brand social media activities and campaigns.
- Support with in-store marketing events and activations.
Operations & Standards
- Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
- Ensure click and collect are conducted within Service Level Agreements (SLAs).
- Ensure customer data is properly captured in adherence to marketing team requirements.
People & Culture
- Drive eNPS through people experience initiatives and culture.
Qualifications & Experience
- 2 years of experience in retail, preferably fashion.
Additional Information
Chalhoub Group offers a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.