وصف الوظيفة
Role Overview
Fashion Consultant at Chalhoub Group in Riyadh.
Company Overview
Chalhoub Group is a luxury retail operator and curator in the Middle East with over seven decades of heritage. The Group operates a portfolio of over 10 owned brands and distributes over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. The Group employs over 16,000 talented professionals across eight countries in the Middle East, with presence in LATAM. Chalhoub Group is committed to innovation, sustainability, diversity, equity, and inclusion, and is a member of the United Nations Global Compact and signatory of the Women's Empowerment Principles.
Role Purpose
The Fashion Consultant delivers exceptional customer experiences and drives business growth through sales. The role combines brand ambassadorship with omnichannel retail expertise, leveraging both physical and digital channels to connect with customers and maintain consistent high-level service.
Key Responsibilities
Drive the Business
- Represent the brand by communicating its values and philosophy through all activities and interactions with customers and team members.
- Achieve individual and collective sales targets while ensuring all sales and operational policies and procedures are followed and maintained.
- Maintain and understand customer purchasing patterns and behaviors, utilizing this database to engage and build strong relationships to encourage future selling opportunities.
- Promote the Group's loyalty program, MUSE, and increase enrollment rate and new customer acquisition.
- Stay abreast of latest fashion trends, social media campaigns, products and competitor activity, as well as the brand's different online offerings (website, app, and social media) and promote them with customers.
- Collaborate with team members and maintain positive relationships to develop a constructive work environment.
- Participate in brand events when required inside or outside the store.
Customer Centricity
- Take ownership of the customer's experience by delivering exceptional service and bringing to life the brand's customer journey at all different touchpoints (physical and digital).
- Build rapport, share product knowledge and expert advice, and proactively cater to customers' needs, interests and preferences.
- Use impactful storytelling with customers to maximize their experience through education and entertainment.
- Communicate with customers to assess their needs, provide assistance in satisfying those needs, and meet or surpass customer expectations.
- Use clienteling techniques and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch, and drive loyalty, including messaging and virtual shopping appointments.
Operational Excellence
- Prepare and process e-commerce orders' fulfillment from the store within the set SLAs in terms of time and quality.
- Manage and create effective and efficient clientele data reporting and analytics while maintaining accuracy of data collection.
- Maintain all operating standards by ensuring stock replenishment and organizing display as per the brand's visual merchandising guidelines.
- Demonstrate strong understanding and leverage available technology tools to support customer experience in and outside of store, including clienteling app, CRM, and OMS.
Qualifications & Experience
- Minimum 2–3 years in fashion retail.
Skills & Competencies
- Communication skills.
- Styling and product knowledge.
- Technical and operational skills.
- Customer service skills.
- Passion for fashion.
Additional Information
Chalhoub Group offers a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within the role or through internal mobility. Chalhoub Group is committed to diversity, equity, and inclusion and welcomes all applicants without regard to gender, age, race, religion, national origin or disability status.