Fashion Consultant - Max Mara, Galleria Mall Abu Dhabi

Role Overview

Fashion Consultant at Max Mara, Galleria Mall Abu Dhabi, with Chalhoub Group. This role is based in Abu Dhabi and focuses on delivering exceptional luxury retail experiences while achieving sales targets.

Company Overview

Chalhoub Group is a luxury retailer and partner operating across the Middle East for over seven decades. The Group curates a portfolio of over 10 owned brands and distributes over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It operates more than 950 stores, online platforms, and mobile apps across eight countries in the Middle East and has a presence in LATAM. The Group employs over 16,000 talented professionals and is committed to diversity, equity, and inclusion. It holds Great Place to Work® certification in several markets and is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and pledged to reach Net Zero by 2040.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experiences and supporting the implementation of CRM, CX, and key customer and people initiatives in-store at Max Mara.

Key Responsibilities

Sales & Performance

• Achieve individual and collective sales targets.
• Drive sell-throughs within the store.
• Drive client relationships within an omni-channel approach.

Customer Experience & Data

• Deliver exceptional guest experience.
• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Support in-store CX initiatives.
• Provide input on what is working well and what is not working well within the store.

Loyalty & Marketing

• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Keep abreast of all brand social media activities and campaigns.
• Support with in-store marketing events and activations.

Compliance & Operations

• Ensure adherence to VM (Visual Merchandising) guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect services are conducted within Service-Level Agreements (SLAs).

Product & Strategy

• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives and culture.

Qualifications & Experience

• Experience within Luxury Fashion.

Skills & Competencies

• Strong communication skills.

Additional Information

Chalhoub Group offers enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. The Group provides a competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. All applicants are encouraged to apply regardless of gender, age, race, religion, national origin, or disability status.