وصف الوظيفة
Role Overview
Fashion Consultant at Marina Rinaldi, Dubai Mall, Chalhoub Group. The role is based in Dubai and focuses on delivering exceptional guest experiences while achieving sales targets in luxury fashion retail.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates a hybrid luxury retailer model with a portfolio of over 10 owned brands and distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. The Group delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. It employs over 16,000 talented professionals across eight countries in the Middle East, with a presence in Latin America. Chalhoub Group is a Great Place to Work® certified organization, holds membership in the United Nations Global Compact, is a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experiences and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.
Key Responsibilities
Sales & Target Achievement
- Drive sell-throughs within the store.
- Achieve individual and collective sales targets.
- Provide pre-buying feedback on products.
Customer Experience & Relationship Management
- Deliver exceptional guest experience and personalized styling advice.
- Drive client relationships within an omnichannel approach.
- Support proactive clienteling and CRM activities.
- Promote loyalty program (MUSE) and stay up-to-date with app offerings.
- Ensure customer data is properly captured in adherence to marketing team requirements.
- Support in-store CX initiatives.
Operations & Standards
- Ensure adherence to VM (Visual Merchandising) guidelines and Standard Operating Procedures (SOPs).
- Ensure click and collect are conducted within Service Level Agreements (SLAs).
Data & Insight
- Collect data on customer behaviour, top sellers, and slow movers for business reviews.
- Provide input on what is working well and what is not working well within the store.
Marketing & Brand Activation
- Support with in-store marketing events and activations.
- Keep abreast of all brand social media activities and campaigns.
- Drive eNPS through people experience initiatives and culture.
Qualifications & Experience
- Previous experience in luxury retail preferred.
- Proven track record in achieving sales targets and KPIs.
Skills & Competencies
- Passion for luxury fashion and client service.
- Strong sales and relationship-building skills.
- Ability to deliver personalized styling advice and create a memorable client experience.
- Excellent communication and interpersonal skills.
- Proactive approach to clienteling and CRM activities.
- Professional appearance and strong brand representation.
Additional Information
Chalhoub Group offers a competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within the role or through internal mobility. Chalhoub Group is committed to diversity, equity, and inclusion and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.