Fashion Consultant - Level Shoes, Dubai Mall (Emiratisation)

Role Overview

Fashion Consultant - Level Shoes, Dubai Mall with Chalhoub Group in Dubai, United Arab Emirates. This is an Emiratisation position.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands across luxury, fashion, beauty, and art de vivre categories, plus luxury watches, jewellery, and eyewear. The Group operates over 750 experiential retail stores, online platforms, and mobile apps across seven countries, employing 14,000 skilled professionals. Chalhoub Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse," an innovation hub and accelerator for start-ups and small businesses. Chalhoub Group is a member of the United Nations Global Compact Community and a signatory of the Women's Empowerment Principles, with sustainability embedded in its core business strategy.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Targets

• Drive sell-throughs within the store.
• Achieve individual and collective sales targets.

Customer Experience & Data

• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Drive client relationships within an omni-channel approach.
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Support in-store CX initiatives.

Product & Market Insights

• Provide pre-buying feedback on products.
• Keep abreast of all brand social media activities and campaigns.
• Provide input on what is working well and what is not working well within the store.

Operations & Compliance

• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect are conducted within Service-Level Agreements (SLAs).

Marketing & Promotions

• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Support with in-store marketing events and activations.

People & Culture

• Drive eNPS through people experience initiatives and culture.

Qualifications & Experience

• Strong English communication skills.

Additional Information

Chalhoub Group offers competitive benefits including healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Chalhoub Group is committed to inclusion and diversity, welcoming all applicants regardless of gender, age, race, religion, national origin, or disability status.