وصف الوظيفة
Role Overview
Fashion Consultant at Chalhoub Group, Kuwait.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates as a hybrid luxury retailer with a curated portfolio of over 10 owned brands and distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. The Group brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM, and has earned Great Place to Work® certification in several markets. Chalhoub Group is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experiences and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.
Key Responsibilities
Sales & Targets
- Achieve individual and collective sales targets.
- Drive sell-throughs within the store.
Customer Experience & Relationships
- Deliver exceptional guest experience.
- Drive client relationships within an omni-channel approach.
- Support in-store CX initiatives.
- Ensure click and collect are conducted within SLAs (Service Level Agreements).
Data & Analytics
- Collect data on customer behaviour, top sellers, and slow movers for business reviews.
- Provide input on what is working well and what is not working well within the store.
- Provide pre-buying feedback on products.
Customer Data & Marketing
- Ensure customer data is properly captured in adherence to marketing team requirements.
- Promote loyalty program MUSE and stay up-to-date with app offerings.
- Keep abreast of all brand social media activities and campaigns.
- Support with in-store marketing events and activations.
Operations & Compliance
- Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
People & Culture
- Drive eNPS through people experience initiatives and culture.
Qualifications & Experience
- Strong English communication skills.
Additional Information
Chalhoub Group offers enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. The Group provides a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.