Fashion Consultant - Jacquemus, The Grove

Role Overview

Fashion Consultant at Jacquemus, The Grove, Chalhoub Group.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands in luxury, fashion, beauty, and art de vivre categories, as well as luxury watches, jewellery, and eyewear. The Group operates over 750 experiential retail stores, online channels, and mobile apps across seven countries with 14,000 skilled professionals. Chalhoub Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse", an innovation hub, incubator space, and accelerator for start-ups and small businesses. The Group is a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Performance

• Drive sell-throughs within the store.
• Achieve individual and collective sales targets.
• Collect data on customer behaviour, top sellers, and slow movers as key input for business reviews.

Customer Experience & Relationships

• Deliver exceptional guest experience.
• Drive client relationships within an omni-channel approach.
• Support in-store CX initiatives.
• Ensure customer data is properly captured in adherence to marketing team requirements.

Program & Platform Management

• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Ensure click and collect are conducted within SLAs (Service-level agreement).

Marketing & Communications

• Support with in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Provide pre-buying feedback on products.
• Provide input to what's working well and what is not working well within the store.

Standards & Compliance

• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Drive eNPS through people experience initiatives and culture.

Qualifications & Experience

• Strong English communication skills.

Additional Information

Chalhoub Group offers enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. The Group provides a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.