Fashion Consultant - Jacquemus, Dubai Mall (Emiratisation)

Role Overview

Fashion Consultant at Chalhoub Group's Jacquemus location in Dubai Mall. This is an Emiratisation opportunity.

Company Overview

Chalhoub Group is a luxury retail group operating for over seven decades as a partner and creator of luxury experiences in the Middle East. The Group curates a portfolio of over 10 owned brands and distributes over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It operates more than 950 stores, online platforms, and mobile apps across eight countries in the Middle East, with presence in LATAM, and employs over 16,000 professionals. The Group is committed to diversity, equity, and inclusion, holds Great Place to Work® certification in several markets, and is a member of the United Nations Global Compact and signatory of the Women's Empowerment Principles with a pledge to reach Net Zero by 2040.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experiences and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Customer Experience

• Achieve individual and collective sales targets.
• Deliver exceptional guest experience.
• Drive client relationships within an omni-channel approach.
• Drive sell-throughs within the store.

Customer Data & Insights

• Collect data on customer behaviour, top sellers, and slow movers as key input for business reviews.
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Provide input on what is working well and what is not working well within the store.

Product & Merchandising

• Provide pre-buying feedback on products.
• Ensure adherence to visual merchandising guidelines and standard operating procedures.

Loyalty & Promotions

• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Support with in-store marketing events and activations.

Omni-Channel Operations

• Ensure click and collect are conducted within service-level agreements.

Culture & Engagement

• Drive eNPS through people experience initiatives and culture.
• Support in-store CX initiatives.

Brand Awareness

• Keep abreast of all brand social media activities and campaigns.

Qualifications & Experience

• Strong English communication skills.
• This opportunity is for Emiratisation.

Additional Information

• Health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• Learning and development opportunities and exposure to different assignments within your role or through internal mobility.
• Diverse career paths available.
• Chalhoub Group welcomes all applicants and ensures equal opportunity without regard to gender, age, race, religion, national origin, or disability status.