Fashion Consultant - FARM Rio (Jawharat Jeddah)

Role Overview

Fashion Consultant at Chalhoub Group, FARM Rio location (Jawharat Jeddah).

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group curates a portfolio of over 10 owned brands and represents over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It operates across more than 950 stores, online platforms, and mobile apps, delivering seamless omnichannel experiences. The Group brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Chalhoub Group holds the Great Place to Work® certification in several markets and is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experiences and supporting the implementation of CRM, CX, and key customer and people initiatives in-store.

Key Responsibilities

Sales & Targets

• Achieve individual and collective sales targets.
• Drive sell-throughs within the store.

Customer Experience & Relationship Management

• Deliver exceptional guest experience.
• Drive client relationships within an omnichannel approach.
• Support in-store CX initiatives.
• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Ensure click and collect are conducted within SLAs (Service-level agreement).

Data & Insights

• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Provide input on what is working well and what is not working well within the store.

Product & Merchandising

• Provide pre-buying feedback on products.
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs).

Marketing & Engagement

• Support in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Drive eNPS through people experience initiatives and culture.

Qualifications & Experience

• 2 years of experience in Luxury Fashion Brand.
• Intermediate or fluent English language proficiency.

Additional Information

• Health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• Commitment to equal opportunity for all applicants without regard to gender, age, race, religion, national origin, or disability status.