Facilities & Services Officer

Role Overview

Facilities & Services Officer at ALDAR EDUCATION. The role is based at a school within the ALDAR EDUCATION network.

Role Purpose

To deliver facilities and general services across the school, establishing a service culture and ensuring efficient, effective staff and resource deployment. The role maintains school facilities to the highest standards of cleanliness, maintenance and safety, oversees accommodation requirements, and manages purchasing and contracting in line with budget and policy.

Key Responsibilities

General Operations

• Ensure all repairs and maintenance at the school, including inspection of required repairs and appointment of external service providers in line with ALDAR EDUCATION HQ guidance and ALDAR EDUCATION Procurement framework.
• Ensure agreed works by staff or contractors have been completed satisfactorily and follow up on any deficiencies to the initial scope of works.
• Ensure the security and efficient operation of the school site, buildings and grounds at all times in accordance with current Health & Safety guidance.
• Ensure daily checks of the site are carried out by the site services team for vandalism and that cleaning standards are acceptable.
• Implement issued policies, systems, processes and student safeguarding measures in conjunction with ALDAR EDUCATION HQ.
• Ensure school-based events and activities are effectively planned and resourced in a timely and appropriate manner.
• Ensure essential central services such as catering, security, maintenance, cleaning, transport, waste disposal and recycling are effectively planned and resourced throughout the year.
• Act as the point of contact for external services management.
• Support the Operations & Site Manager in utilisation of space and resources for buildings or re-organisation of current premises.
• Ensure daily monitoring of the BMS and BMS alert systems (where installed) are carried out amongst the site services team.
• Support the Operations & Site Manager and Group Housing Manager in procuring and maintaining ALDAR EDUCATION standards of staff accommodation (where required).
• Act as the designated school Incident Commander and be contactable outside of normal school hours, available to attend site when required in line with ALDAR EDUCATION Critical Incident Response Protocols.

Leadership & Management

• Ensure external support service teams are performing in line with school expectations, fully resourced and delivering on their contractual obligations.
• Deliver best value for the school and high standards of service for the school community.
• Manage the facilities and general service teams to ensure high standards of service are maintained throughout the school.
• Provide an effective service culture within teams.
• Ensure each member of the Facilities & General Services team partakes in professional development, appraisal and training.
• Establish individual development plans to help the school build a high-performance team.

Finance, Commercial & Procurement

• Oversee school accommodation requirements, ensuring staff are housed in accordance with school expectations, ALDAR EDUCATION housing policy and allowances.
• Oversee efficient and cost-effective purchasing and contracting in accordance with the school budget, ALDAR EDUCATION policy and school development plans.
• Oversee relevant budgets and expenditure and effectively manage costs.
• Ensure the school receives best value and service at all times in relation to facilities and building standards.
• Support opportunities for shared resource, cost and/or services across partner schools to ensure schools benefit from improved access to service teams and physical resources.
• Ensure purchasing policy and the Delegation of Authority (DOA) processes and procedures are followed at all times.

Relationship & Stakeholder Management

• Ensure that schools are fully compliant with local government authority regulations to safeguard against fines as a result of non-renewal of contracts at school level.
• Ensure all internal and external audit actions are completed in a timely and appropriate manner.

Health, Safety & Environment

• Promote a positive and proactive health and safety culture throughout teams.
• Ensure the school complies with current Health & Safety legislation and/or guidelines as issued by ALDAR EDUCATION HQ.
• Review and monitor the health and safety performance of contractors and suppliers within their respective schools.
• Support the Operations & Site Manager with environmental-related aims and objectives and ensure they are delivered within the required timelines.
• Ensure all internal and external health, safety and environmental-related audits are effectively completed in a timely and appropriate manner.

Qualifications & Experience

• Minimum diploma or degree of higher education, or related industry qualification of graduate level for the assigned functional area.
• Certificate of Facilities Management, NEBOSH or IOSH (preferable).
• At least 3 years' experience in a mid-level position within an education or facilities service-oriented industry.

Skills & Competencies

• Fluent English communication skills, written and oral.
• Attention to detail with diligent follow-up and ability to execute in a timely manner.
• Skilled in multi-tasking and handling pressure.
• Organizational ability, of self and others.
• Forethought and forward planning, particularly as this relates to local government compliance matters.
• Capable of influencing people and talented in networking with cultural sensitivity.
• Good interpersonal skills.
• Strong and consistent supervisory skills.
• Commercial acumen.
• Initiate effort and energy beyond the typical work day, where tasks require additional commitment.

Additional Information

• Available to be contactable outside of normal school hours in line with ALDAR EDUCATION Critical Incident Response Protocols.