وصف الوظيفة
Role Overview
Facilities Manager at JLL, Integrated Facility Management business line, Amazon account dedicated team, based on-site in Riyadh, Saudi Arabia.
Company Overview
JLL is a leading global professional services and investment management firm specializing in real estate. JLL helps organizations around the world achieve their ambitions by owning, occupying and investing in real estate. The company combines world class services, advisory and technology for clients and is committed to hiring talented people and empowering them to build meaningful careers.
Role Purpose
The Facilities Manager is responsible for managing all aspects of facilities service as detailed in the contract scope of works and reports to the Senior Facilities Manager or Regional FM. The role holder is accountable for service delivery at specified locations, measured by contractual KPIs or SLAs, and has functional accountability for an assigned sector of Client Sites. The FM is responsible for all aspects of client and tenant satisfaction, working directly with the local client to understand objectives and implement property-specific operating strategies. The role involves overseeing implementation of all approved initiatives and programs by managing and coordinating the FM team, including direct reports, service providers, contractors and building employees, and representing JLL in the local and regional business and real estate community.
Key Responsibilities
Client & Stakeholder Management
- Communicate with Site Leadership team including Country Manager, HR, Finance, Legal and IT.
- Hold regular meetings with Landlord to ensure lease terms are being provided to client, such as external maintenance and central plant management.
- Work directly with local client to ensure thorough understanding of their objectives and implementation of acceptable property-specific operating strategies.
- Represent JLL in the local and regional business and real estate community to promote JLL's reputation and capabilities to prospective tenants and clients.
Reporting & Business Reviews
- Prepare and distribute Quarterly and Annual Business Review (QBR/ABR) information to client's satisfaction.
- Meet contractual KPIs and SLAs defined within the contract.
Procurement & Vendor Management
- Procure goods and services for client's buildings utilizing JLL sourcing teams.
- Negotiate, renegotiate and maintain contracts with vendors.
- Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.
Operations & Maintenance
- Oversee Site Inspections covering daily cleaning, heating, ventilation, air conditioning and landscaping (when present).
- Oversee and follow up on all technical maintenance for installations including AC, heating, fire extinguishing systems and electrical installations.
- Establish and operate the information systems necessary for effective scheduling and recording of contract work.
- Point of Contact for security and alarm responding.
- Deputise and provide cover for Office Services Coordinator or Building Operations Coordinator when appropriate.
Space Planning & Project Management
- Conduct space evaluation and planning, updating floor plans using clients' architect partners.
- Manage project delivery during built-out phases, liaising with architects and landlords, organizing work schedules.
- Coach and guide all project teams, including sub-contractors, maintenance engineers and commissioning engineers, throughout full project lifecycles.
- Plan and budget internal fit out works and technical installations.
- Oversee purchasing of furniture and organization of internal departmental office and space moves.
Financial Management
- Process and control invoices and work orders.
- Open and monitor budgets in the financial system (Oracle).
- Prepare and update forecasts.
Safety & Compliance
- Update and maintain official safety documents and liaise with government authorities.
- Organize fire evacuation and first aid training for employees.
Team Management
- Manage a team of receptionists and an Office Services Coordinator or Building Operations Coordinator, where present on site.
- Allocate resource, delegate workload and ensure adherence to best practices.
- Conduct general administration of department including holidays, training and performance reviews.
Qualifications & Experience
- Ideally 6+ years experience in Facilities Management role within a large commercial organization.
- Experience of owning facilities contracts and supplier or contractor management.
- Quality Assurance knowledge and experience desirable.
- Fluency in local language and English essential.
Skills & Competencies
- Customer focused.
- Cultural awareness and sensitivity.
- Decision making and complex problem solving, including ability to gather information from appropriate sources, probe and consider all facts, consider other perspectives, refer to long term plans and goals, draw sound inferences, prioritize key factors and act decisively, promptly and confidently.
- Able to operate with limited guidance.
- Excellent verbal and written communication.
- Strong leadership, teamwork, analysis, judgment and customer focus.
- Planning and organizing, including ability to evaluate priorities and re-juggle as appropriate, resolve conflict and communicate intentions clearly.
- Deliver on time and with high quality results.
- Self-starter who possesses intellectual curiosity.
- Proven team player at ease with sleeves rolled up approach.
- Spreadsheets and word processing.
- High level of IT literacy.
Additional Information
- Contract type: On-site role in Riyadh, Saudi Arabia.
- JLL offers an entrepreneurial, inclusive culture where people succeed together across the desk and around the globe.
- Total Rewards program reflects commitment to helping candidates achieve ambitions in career, recognition, wellbeing, benefits and pay.
- JLL is an Equal Opportunity Employer committed to working with and providing reasonable accommodations to individuals with disabilities.