Facilities Management (FM) Manager

Role Overview

Facilities Management (FM) Manager at ADIB, Abu Dhabi, UAE. The role manages and oversees end-to-end facilities management operations across ADIB's portfolio including branches, offices, data centers, and ATMs, ensuring optimal service delivery, regulatory compliance, cost efficiency, and alignment with ADIB's operational and sustainability objectives.

Role Purpose

To manage and oversee end-to-end facilities management operations across ADIB's portfolio, ensuring optimal service delivery, regulatory compliance, cost efficiency, and alignment with ADIB's operational and sustainability objectives.

Key Responsibilities

Facilities Operations Management

• Oversee daily FM operations across all ADIB locations for hard and soft services.
• Ensure service delivery aligns with agreed SLAs, KPIs, and contractual obligations.
• Monitor CAFM/IFMS systems for service requests, asset management, and performance tracking.
• Ensure timely resolution of maintenance issues and operational disruptions.

Vendor & Contract Management

• Manage outsourced FM service providers and contractors.
• Ensure compliance with contractual scope, SLAs, and performance KPIs.
• Conduct regular performance reviews, site inspections, and audits.
• Support tendering, RFPs, contract renewals, and cost optimization initiatives.

Health, Safety & Compliance

• Ensure compliance with UAE regulations including OSHAD and NCEMA and ADIB internal standards.
• Lead HSE implementation including risk assessments, incident reporting, and corrective actions.
• Ensure valid certifications across all sites for fire safety and civil defense.
• Support audits from CBUAE and Internal Audit and closure of related action points.

Asset & Lifecycle Management

• Maintain accurate asset registers and lifecycle plans.
• Plan preventive and corrective maintenance strategies.
• Support CAPEX planning and execution including fit-outs, refurbishments, and upgrades.
• Ensure optimal utilization and reliability of assets.

Sustainability & ESG Initiatives

• Drive sustainability initiatives including energy efficiency, waste management, and water conservation.
• Support ISO certifications including ISO 14001, 41001, and 45001.
• Monitor and report on environmental KPIs including energy usage, recycling rates, and carbon footprint.

Financial & Budget Management

• Develop and manage FM operating budgets for OPEX and CAPEX.
• Monitor cost performance and identify savings opportunities.
• Validate invoices and ensure alignment with delivered services.

Business Continuity & Emergency Response

• Support Business Continuity Planning (BCP) and emergency response readiness.
• Ensure preparedness for incidents including fire, system failure, and security events.
• Coordinate with internal stakeholders during crisis situations.

Stakeholder Management

• Collaborate with internal stakeholders including ADIB business, IT, Security, HR, and Procurement.
• Ensure service alignment with business needs and customer experience.
• Provide regular reporting and dashboards to senior management.

Qualifications & Experience

• UAE National status required.
• Diploma or bachelor's degree in mechanical, electrical, facilities, or engineering discipline.
• 3–6 years of experience in facilities, engineering, or technical operations.

Skills & Competencies

Technical Competencies

• Basic to intermediate knowledge of building services engineering (MEP).
• Understanding of maintenance processes in commercial or corporate facilities.
• Ability to read and interpret technical drawings and manuals.

Core Competencies

• Problem-solving and analytical thinking.
• Planning and coordination skills.
• Attention to detail and safety awareness.
• Willingness to learn and develop professionally.

Behavioral Competencies

• Professional integrity and accountability.
• Team-oriented approach.
• Customer and service-focused mindset.