Facilities and Maintenance Manager

Role Overview

Facilities and Maintenance Manager at Ninja, leading national maintenance and facilities operations across stores and supporting locations.

Role Purpose

Lead a national maintenance and facilities operation across multiple sites, oversee regional maintenance teams, ensure operational continuity, and drive high standards of safety, service quality, and maintenance performance.

Key Responsibilities

Leadership & Team Management

• Lead Area Maintenance Managers and oversee 24/7 reactive and planned maintenance operations.
• Manage a large-scale maintenance operation and drive performance across multiple locations.

Maintenance & Performance Ownership

• Own national SLA, preventive maintenance, backlog, safety, vendor, and AMC performance.
• Implement and optimize CAFM/FSM workflows for tickets, PPM, assets, vendors, and SLA reporting.
• Ensure proper store handovers, snag closure, asset records, and supplier warranty claims.

Facilities Services Management

• Manage facilities services including cleaning, water supply, pest control, coffee machines, waste, and related services.

Operations & Escalation Management

• Manage operational priorities and maintenance spend in coordination with Finance, Procurement, and Cost Control.
• Resolve major maintenance and operational escalations.
• Respond effectively to operational escalations.

Qualifications & Experience

• Bachelor's degree in Electrical or Mechanical Engineering.
• 5–8 years of relevant experience in maintenance and facilities management.
• Proven experience in multisite maintenance leadership in Saudi Arabia.
• Hands-on experience with CAFM implementation.

Skills & Competencies

• Strong knowledge of HVAC, refrigeration, and electrical systems.
• Strong vendor and AMC management experience.
• Excellent leadership, problem-solving, and communication skills.
• Ability to manage multiple sites.