وصف الوظيفة
Role Overview
F & I Hub In-Charge at AWR Group. The role oversees and manages the end-to-end operations of the Finance & Insurance HUB, ensuring accurate and timely processing of all F&I-related documentation, coordination with dealerships and financial institutions, and compliance with regulatory requirements.
Company Overview
AW Rostamani Group is a leading multi-sector family business in the Middle East with a legacy of over seven decades. Operations span automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging. The Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. Guided by its purpose to enrich lives across generations, the Group is dedicated to building purposeful businesses that meaningfully impact people, industries and the planet through championing innovation, sustainability, and progress.
Role Purpose
To oversee and manage the end-to-end operations of the Finance & Insurance HUB, ensuring accurate and timely processing of all F&I-related documentation, coordination with dealerships and financial institutions, and compliance with regulatory requirements. The role is key in supporting sales by facilitating smooth financing and insurance solutions for customers while maintaining operational efficiency and service quality.
Key Responsibilities
Financial Target Achievement
- Achieve Bank Approval Ratio for Retail and Fleet as per targets set by line manager.
- Monitor and control Fleet deal placement to banks in panel and follow up with banks on progress and decision of deal applications.
- Monitor and control placement of deals to banks to maintain balanced distribution of business and help achieve bank commission targets.
- Track escalation and deviation cases, ensuring these are elevated to bank management on priority basis.
Strategic Implementation
- Identify and discuss with line manager the key performers among HUB executives and delegate tasks for improving operational business processes.
- Monitor daily deal placements in Seriti to ensure all are with panel banks, rechecking with HUB Executive for deals with non-panel banks.
- Ensure daily reports are sent by HUB executives to Sales Managers.
- Supervise daily operations of HUB Team in the absence of Line Manager.
Process Development
- Supervise and assist HUB teams in Showrooms for better coordination with Sales team and Banks.
- Prepare Weekly and Monthly MIS HUB Tracker Reports to line manager as per schedule.
- Maintain accurate and efficient MIS Reports for Leasing Deals on Power BI.
- Conduct regular Showroom visits to meet Branch Managers, Sales Executives, and Bankers to understand challenges and address them to the Line Manager for solutions.
- Supervise the accuracy of Validation of bank LPOs by the F&I HUB Executive for all direct deal cases.
- Own Seriti inceptions and account reconciliation for incepted deals.
Customer Journey
- Maintain good rapport with banks, sales executives and peers.
- Assist Sales Executives on any bank-related challenges on floor.
- Actively participate in Seriti enhancement Reporting, MIS, Dashboards, and future automation.
Stakeholder Management
- Manage Refresher Training for HUB Team and Sales Executives for any process, system and work changes in HUB/Bank Process.
- Coordinate with Seriti Technical team for any system enhancement and system issues that arise.
- Supervise full SME deals and the Fleet HUB process, ensuring all deals are placed to F&I Hub and Seriti.
- Assist HUB teams in Showrooms for better coordination with Sales team and Banks.
- Assist Sales Department on any bank issues on the floor and resolve them in timely and efficient manner.
- Conduct weekly visits to NE Showrooms.
Learning & Growth
- Coordinate and conduct practical training for Hub executives and Sales Executives for any changes in system processes.
- Coordinate Team building activities designed by Line Manager to boost productivity.
- Prepare allocations of Hub executives in showrooms whenever required from business call.
- Identify areas of development for F&I HUB executives and recommend trainings to line manager.
- Attend trainings endorsed by line manager for career development.
Policies, Procedures and Corporate Governance
- Reconcile Seriti reports with Sales Reports Oracle on a monthly basis.
- Assist the MIS & Planning Manager for reconciliation of Seriti Incepted deals for pay-out purpose.
- Manage Seriti system and trainings.
Qualifications & Experience
- University degree.
- 3 years of experience in a Retail or Consumer banking environment.
Skills & Competencies
- Experience in Outdoor Sales, Back-Office Sales/Operations Coordination Function, or Retail Credit functions.
- Good understanding of Frontend Auto Sales Processes at Dealerships.
- General market knowledge on Auto Industry.
- Excellent interpersonal, presentation, follow-up and tracking skills.
- Good attitude and PC skills.
- Strong communication and organizational skills.
- Flexibility in work timings and willingness to work in Dealer office.
- Excellent command of English and Arabic languages.