Export Sales Engineer | EXA Ceramics

Role Overview

Export Sales Engineer at EXA Ceramics, Alfanar. This role provides solution selling to prospects and clients, executing strategic deals, modeling financial business cases, and matching customer requirements to proposed solutions in a timely manner and to quality standards as per company policies and procedures to achieve the plan and targets of the Project Sales department.

Key Responsibilities

Relationship Building and Networking

• Build strong relationships with decision makers in large contracting companies.
• Develop good relations with designers, architects, contractors, and consultants.
• Establish strong and effective relationships with specifiers and consultants to secure approvals for the company's products.
• Develop a project list covering all market sectors within the assigned territory.
• Engage with owners, consultants, main contractors, and sub-contractors to ensure successful project outcomes.
• Work with management to create a list of existing and potential customers and specify which customers have the potential to exceed budget requirements.

Sales and Marketing

• Promote and sell the company's product portfolio.
• Cooperate with the sales manager to set annual sales goals, including product volume, value, and selling price.
• Execute strategic planning and financial forecasting to support sales goals.

Customer Service and Support

• Provide solutions to client technical queries.
• Ensure a satisfactory outcome for customer complaints.
• Provide customer statements and ensure timely payments.

Reporting and Documentation

• Maintain accurate customer records and submit sales reports.
• Provide monthly project reports detailing project status and other activities affecting the business or company.
• Keep accurate records of customer interactions, transactions, and performance.
• Update information on the CRM system and C4C weekly.
• Handle the preparation of technical prequalification submittals.

Coordination and Administration

• Liaise with store, logistics, and finance departments to ensure timely delivery of goods and smooth operations.
• Coordinate with the finance department to handle internal invoicing to ensure timely payment processing.
• Attend team meetings and actively contribute improvement, new ideas and insights.
• Adhere to company policies and procedures to protect the company's property and reputation.

Professional Development and Compliance

• Obtain updated soft and technical skills related to the job.
• Develop a vision and plan for career path and how to achieve it.
• Perform planned activities to meet operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide periodic reports formatted to detail deviation and execution of planned tasks.
• Solve related problems and escalate any complex operational issues.
• Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.
• Coordinate well-defined written systems, policies, and procedures and seek automation opportunities.
• Comply with related policies, procedures, and work instructions.
• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.

Qualifications & Experience

• Bachelor Degree.
• 4 to 6 years of work experience.

Skills & Competencies

• Sales Presentations.
• Sales Promotions.
• Salesmanship.