Expert - Strategic Projects

Role Overview

Expert - Strategic Projects at AD Ports Group, responsible for managing and overseeing strategic projects and large cross-functional transformation programs across Digital & Technology.

Role Purpose

Translate Digital Strategy priorities into actionable programs, coordinate across Digital & Technology functions, and guide the strategy, design, and implementation of major transformation initiatives including capability uplift, AI-enabled service transformation, operating model implementation, service management maturity, and multi-domain programs.

Key Responsibilities

Program Management

• Manage and oversee strategic projects and large transformation programs across Digital & Technology, ensuring alignment with digital strategy, operating model, transformation roadmap, and priorities.
• Translate strategic objectives into structured program plans, including scope, outcomes, milestones, workstreams, dependencies, risks, governance requirements, implementation roadmaps, and benefit measures.
• Monitor delivery progress across strategic programs, ensuring clear visibility of status and decisions required from leadership.
• Support implementation, including tracking progress against agreed delivery changes.
• Maintain program documentation, governance logs, action trackers, milestone plans, and reporting materials.

Service Desk and ITSM Transformation

• Support the long-term transformation of the service desk function, including global service desk maturity, service catalogue development, incident management, request fulfilment, escalation models, knowledge management, automation, reporting, and service quality improvement.

Stakeholder Engagement and Analysis

• Conduct analysis, benchmarking, and stakeholder engagement to support the design and delivery of strategic transformation initiatives.
• Work closely with D&T teams to ensure strategic programs are aligned with investment governance, architecture direction, stakeholder engagement, service quality, and value realization requirements.

Strategic Decision Support

• Apply a data-driven, evidence-based approach to program shaping, decision-making, and recommendations for senior leadership.
• Support the design and mobilization of AI and digital transformation programs to improve service responsiveness.
• Support senior leadership decision-making through structured analysis, clear recommendations, program insights, and evidence-based reporting.

Risk and Issue Management

• Identify strategic risks, dependencies, and cross-functional issues early in the program lifecycle, contributing to mitigation plans.

People Development

• Coach and mentor peers and junior colleagues on program management, ITSM transformation, business case development, and executive communication, raising overall capability across the function.

Qualifications & Experience

• Bachelor's degree in Business Administration, Strategy, Engineering, Technology, Information Systems, or a related field.
• Master's degree (MBA or equivalent) is a plus.