Executive - Retail Sales

Role Overview

Executive - Retail Sales at Al Ghurair, Dubai. This role drives new vehicle sales for a leading automotive brand, managing customer enquiries through the dealer management system and delivering a seamless buying experience.

Company Overview

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, operating across seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures. With a grassroots heritage in the United Arab Emirates spanning more than six decades since 1960, Al Ghurair Investment has grown from a small trading business to a regional development leader. Headquartered in Deira, the heart of Dubai, operations span more than 20 countries employing approximately 28,000 people.

Al Ghurair Mobility, drawing on over 60 years of automotive expertise, is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. The portfolio includes hybrid and CNG-powered taxis and EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, serving both business and consumer needs.

Role Purpose

To drive new vehicle sales on behalf of the brand while ensuring seamless customer transactions that meet expectations. The role supports the Sales Manager in maximizing profitability per sale and maintaining sales operations to desired standards.

Key Responsibilities

Strategy & Sales Execution

• Facilitate the sale of new vehicles on behalf of the brand.
• Support the Sales Manager to maximize the profitability of each sale.
• Understand key performance indicators provided by the line manager.

Customer Management

• Record and manage each enquiry in the dealer management system with proactive follow-up.
• Ensure the customer transaction is seamless, meeting customer experience expectations within timely manner.
• Support the customer in understanding the process and requirements to fulfill the purchase of a new vehicle.
• Accurately record each customer lead and enquiry.
• Represent and deliver professional customer experience at all times.

Operations & Compliance

• Follow the direction of the line manager during the sales process.
• Responsibly follow the documented sales process, complying with company and legal requirements.
• Follow guidelines and process ensuring cleared funds of cash or finance prior to vehicle release and trade-in facility.
• Follow guidelines of vehicle registration in line with each Emirate's requirements.
• Adhere to all HSSE standards.
• Comply with security process for all monies and vehicle assets.
• Manage the dealer management system with timely follow-up and commentary.

Administration & Standards

• Support the line manager to maintain sales operations to the desired standards in display and presentation.

Additional Information

• Full details are available on the employer's original posting.