Executive - Retail Sales

Role Overview

Executive - Retail Sales at Al Ghurair, responsible for managing the complete vehicle sales cycle and delivering exceptional customer experiences in a retail showroom environment.

Role Purpose

Manage the full sales process for new vehicles from initial enquiry through delivery, ensuring compliance with company and legal requirements while maintaining profitability and customer satisfaction standards.

Key Responsibilities

Sales Process Management

• Manage the full sales process for new vehicles from enquiry to delivery using the dealer management system.
• Follow documented sales processes in compliance with company, legal, and Emirate registration requirements.
• Accurately record all customer leads and follow up proactively.

Customer Experience

• Ensure seamless customer transactions, meeting expectations on experience and timelines.
• Deliver product knowledge and culturally aware customer interactions.

Financial & Administrative Operations

• Handle cash and finance clearance prior to vehicle release.
• Manage trade-in processes prior to vehicle release.
• Adhere to all HSSE standards and security processes for monies and vehicle assets.

Showroom Support

• Support the line manager in maximizing profitability and maintaining showroom display standards.

Qualifications & Experience

• 3–5 years in car sales.
• Strong negotiation skills.
• Customer-facing experience.

Skills & Competencies

• Product knowledge.
• Culturally aware communication.
• Dealer management system proficiency.