Executive - Retail Sales

Role Overview

Executive - Retail Sales at Al Ghurair, a leading automotive retailer operating across the UAE.

Company Overview

Al Ghurair Mobility draws on over 60 years of automotive expertise and is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. The company operates hybrid and CNG-powered taxis and distributes EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance. The portfolio serves both business and consumer needs.

Role Purpose

To facilitate the sale of new vehicles on behalf of the brand while ensuring seamless customer transactions that meet expectations within a timely manner, and to support the line manager in maximizing the profitability of each sale.

Key Responsibilities

Strategy & Sales Performance

• Fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.
• Record and manage each enquiry in the dealer management system, demonstrating proactive follow-up.
• Accurately record each customer lead and enquiry.
• Manage the dealer management system with timely follow-up and commentary.
• Understand key performance indicators as given by the line manager.
• Support the line manager to maximize the profitability of each sale.
• Support the line manager to maintain sales operations to the desired standards in display and presentation.

Administration & Compliance

• Responsibly follow the documented sales process, complying with company and legal requirements.
• Support the customer in understanding the process and requirements to fulfil the purchase of a new vehicle.
• Adhere to all HSSE standards.
• Comply with security processes for all monies and vehicle assets.

Operations & Customer Experience

• Follow the direction of the line manager during the sales process.
• Follow guidelines and processes ensuring cleared funds of cash or finance prior to vehicle release and trade-in facility.
• Follow guidelines of vehicle registration in line with each Emirate's requirements.
• Deliver professional customer experience at all times.
• Ensure the customer transaction is seamless and meets customer expectations within a timely manner.

Qualifications & Experience

• Exceptional customer service skills with 3–5 years of experience in car sales.
• Negotiating skills with finance and trade-in.
• Problem-solving and handling complex situations.
• Hands-on work ethic.

Skills & Competencies

• Sales process knowledge.
• Customer-facing ability.
• Cultural awareness.
• Product knowledge.