Executive Lounge Attendant

Role Overview

Executive Lounge Attendant at Marriott International. This position is part of The Ritz-Carlton portfolio.

Company Overview

The Ritz-Carlton operates more than 100 award-winning properties worldwide. The organization is dedicated to being an equal opportunity employer and actively fosters an environment where the unique backgrounds of associates are valued and celebrated. The Ritz-Carlton sets the standard for rare and special luxury service globally and prides itself on delivering excellence in the care and comfort of guests.

Role Purpose

Deliver exceptional guest experiences by providing a wide range of services that make transactions feel like part of a memorable and unique experience. Ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day, upholding the Employee Promise, Credo, and Service Values that form the foundation of the organization.

Key Responsibilities

Guest Service Delivery

• Deliver a wide range of services to ensure guests enjoy their experience.
• Interact with and serve guests with professionalism and attentiveness.
• Set tables and prepare service areas.
• Communicate with the kitchen and coordinate service operations.
• Take initiative to create memorable and unique experiences beyond standard transactions.

Operations & Maintenance

• Clean work areas and supplies to maintain service standards.
• Manage and read menu information to visually verify details.
• Move, lift, carry, push, pull, and place objects weighing 25 pounds without assistance and up to 50 pounds with assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping as job duties require.
• Perform other reasonable job duties as requested.

Standards & Compliance

• Follow company policies and procedures consistently.
• Uphold quality standards in all service interactions.
• Maintain a professional uniform, personal appearance, and communication style.
• Create and support a safe workplace for guests and colleagues.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• Less than 1 year of related work experience preferred.
• No supervisory experience required.
• No license or certification required.

Skills & Competencies

• Ability to stand, sit, or walk for extended periods on sloping, uneven, or slippery surfaces.
• Hands-on approach to work with physical capability for movement, lifting, and reaching.
• Ability to read and visually verify information.
• Guest service orientation and interpersonal skills.
• Initiative and problem-solving mindset.

Additional Information

Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The organization believes that everyone succeeds when empowered to be creative, thoughtful, and compassionate.