Executive Housekeeper

Role Overview

Executive Housekeeper at Radisson Hotel Group, based in Fiji, Pacific Islands.

Company Overview

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future, with an emphasis on creating a culture where employees are empowered to be their best every day.

Role Purpose

As Executive Housekeeper, you lead and manage the housekeeping team to maintain flawless cleanliness, orderliness and presentation throughout the resort. You bring an unparalleled commitment to excellence, a detail-driven approach and genuine passion for maintaining an impeccable guest experience.

Key Responsibilities

Team Leadership & Management

• Lead and manage the housekeeping team, ensuring flawless cleanliness, orderliness and presentation throughout the resort, driven by daily walk-throughs and quality checks.
• Train, motivate and inspire your team through ongoing coaching, technical and safety training, and clear performance feedback that upholds luxury service standards.

Standards & Compliance

• Establish and maintain the highest hygiene and quality standards in all guest rooms, public areas and back-of-house spaces, including proper usage, labelling and training around chemicals and cleaning supplies.
• Ensure compliance with health and safety regulations, including statutory requirements, pest eradication protocols and staff training on hazardous supplies.

Operational Management

• Develop schedules, allocate tasks, and oversee budget and inventory management of cleaning supplies, linen and uniforms, in line with hotel financial forecasts and labour standards.

Stakeholder Collaboration

• Work closely with the Front Office Manager on room availability and the Chief Engineer on room maintenance, ensuring seamless guest experiences across departments.

Guest Experience & Feedback

• Monitor guest feedback and service scores, resolving concerns with empathy and continuously improving housekeeping operations.

Qualifications & Experience

• Minimum 5 years' departmental leadership experience managing a large team within a quality environment and/or with a demonstrated focus on exceptional guest service.
• Proficient in all housekeeping procedures, with strong operational and technical knowledge.
• Previous laundry management experience, with the operational versatility to oversee multiple functions at once.
• Tertiary qualified.
• Certification in Occupational Health & Safety, First Aid and Chemical Handling preferred.

Skills & Competencies

• Commercially aware, with excellent organisational skills and the ability to juggle several operations in parallel.
• Driven and ambitious to inspire the team to consistently deliver and exceed service standards.
• Clear thinker with excellent communication and interpersonal abilities.
• Strong working knowledge of Property Management System (Opera preferred) and Microsoft Office applications.

Additional Information

• Flexibility to work varying schedules, including holidays, weekends and alternate shifts.
• Up to 53% discount on stays as a team member at over 1,500 Radisson Hotels worldwide.
• Guaranteed minimum of 30% off for friends and family.
• Exclusive discounts on breakfast, food and beverage, spa and more.
• Access to employee learning and development programs and career advancement opportunities.
• Inclusive workplace with Employee Resource Groups and inclusion initiatives.