Executive Host / Hostess - International Marketing

Role Overview

Executive Host / Hostess - International Marketing at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE, 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, opening in 2027. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, a beach club, multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Manage a dedicated portfolio of high-value domestic gaming players to drive revenue growth and visitation while delivering exceptional, personalized guest experiences that strengthen long-term player relationships and support the resort's premium brand positioning.

Key Responsibilities

Player Development & Revenue Growth

• Manage and grow a dedicated portfolio of high-value domestic gaming players
• Analyze guest gaming activity, theoretical performance, trip frequency, and worth to identify growth opportunities
• Proactively solicit and book incremental trips to increase visitation and gaming revenue
• Achieve and exceed assigned revenue and player development targets
• Identify and re-activate lapsed players through strategic outreach initiatives

Guest Relationship Management

• Serve as the primary point of contact for assigned players, ensuring seamless and highly personalized experiences
• Build strong, long-term relationships through consistent communication via phone, messaging, and in-person engagement
• Conduct property tours and host on-property visits to enhance guest engagement
• Maintain discretion and professionalism in handling VIP guest information and preferences

Event & Experience Execution

• Invite, manage, and host premium guests during gaming events, tournaments, and exclusive marketing activations
• Coordinate guest participation in promotional campaigns and VIP experiences
• Ensure seamless execution of guest stays, including reservations, transportation, and personalized amenities

Operational & Administrative Responsibilities

• Maintain accurate and detailed player profiles in CRM systems, including preferences, service history, and performance data
• Issue and manage discretionary comps in accordance with internal guidelines and approval thresholds
• Prepare regular reports on player performance, trip recaps, and revenue tracking
• Ensure compliance with Wynn Resorts' internal controls, responsible gaming practices, and UAE regulatory requirements

Cross-Functional Collaboration

• Work closely with Gaming Operations, VIP Services, Hotel Operations, Food & Beverage, and Events teams to deliver exceptional guest journeys
• Partner with Marketing to execute targeted domestic campaigns and player reinvestment strategies
• Support property-wide initiatives aimed at elevating the premium guest experience

Qualifications & Experience

• Bachelor's degree in Hospitality, Marketing, Business Administration, or related field (preferred)
• 3–5 years of experience in gaming hosting, player development, luxury hospitality, or high-end VIP relationship management
• Strong understanding of gaming operations and gaming metrics including ADT, theo, and reinvestment
• Demonstrated ability to meet revenue targets and manage a high-value guest portfolio
• High level of discretion, professionalism, and cultural awareness within the UAE market

Skills & Competencies

• Exceptional interpersonal and relationship-building skills
• Proficiency in Microsoft Office Suite
• Experience with CRM systems strongly preferred
• Experience with gaming management systems strongly preferred
• Comp management expertise

Additional Information

• Flexible hours required, including evenings, weekends, and holidays
• Salary paid in Dirhams (AED), the local currency of the UAE
• Excellent leave policy
• Healthcare package
• Incentive programs
• Additional employee benefits