Executive - Clinic Administration

Role Overview

Executive - Clinic Administration at NMC Healthcare. The role is responsible for supervising operational aspects of the medical centre within a specified practice to achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals and values.

Key Responsibilities

Quality & Compliance

• Implement and improve Quality Standard Operating Procedures in close collaboration with the Quality Manager.
• Coordinate routine checks in treatment rooms and procedure rooms to ensure best quality standards.
• Coordinate routine checks on injections, vaccines and lab reagents expiry dates.
• Keep a tab on Ministry of Health requirements at clinic, doctors and staff and ensure compliance.

Operations & Administration

• Supervise daily accounts.
• Coordinate insurance process at clinic level.
• Coordinate with store regarding raw materials purchase, movement and usage.
• Supervise housekeeping and waste disposal.
• Manage and maintain patient contact details and other internal documents.
• Schedule and implement monthly duty roster.

Stakeholder & Patient Management

• While on duty ensure you are based in public areas to assist patients and supervise the consistent delivery of leading edge customer service.
• Ensure no patient is left unattended more than five minutes from the time they arrive.
• Coordinate visiting doctor's appointments and coordination for Radio Talk.
• Coordinate with Lab and Radiology departments and ensure accurate reports.
• Supervise front office administration.

Workforce Management & Development

• Supervise employee attendance (check in/out) and reporting.
• Schedule and implement monthly duty roster.
• Supervise and coordinate absence and sickness of staff.
• Facilitate, induct, train and develop and support staff on the job.
• Actively get involved in staff performance management.
• Train and educate staff adequately as per the guidance of HR.
• Encourage effective teamwork across all departments.
• Coordinate with Corporate HR for staff queries and documentations.

Communication & Engagement

• Communicate company messages to staff.
• Effectively participate and coordinate in organizing Continuing Medical Education events.

Qualifications & Experience

• College Diploma in any discipline or related fields.