وصف الوظيفة
Role Overview
Exception Handler at JINGDONG Logistics (JD Logistics), a leading technology-driven supply chain and logistics solutions provider under JD.com, part of JD.com.
Company Overview
JINGDONG Logistics operates one of the world's most extensive logistics infrastructures, managing more than 3,600 warehouses with over 34 million square meters of space. The Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions. The company operates 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by global brands JoyLogistics and JoyExpress. Integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations.
Role Purpose
To manage exception parcels and cargo quality issues across the logistics network by identifying abnormal items, driving process improvements, and establishing standards that reduce repetitive exceptions and ensure timely cargo flow.
Key Responsibilities
Exception Parcel Handling
- Guide on-site identification, registration and handling of damaged, short-delivery, excess, mis-sorted, no-label and information-inconsistent abnormal parcels.
- Follow up on processing progress to ensure timely closure.
Cargo Quality Monitoring
- Regularly inspect mis-sort rate, damage rate and loss rate during sorting.
- Analyze causes and propose improvement measures.
Exception Prevention and Improvement
- Identify recurring issues and drive process optimization.
- Establish exception-handling standards and standard operating procedures to reduce repetitive exceptions.
On-Site Support
- Provide exception-handling guidance to field operators.
- Supervise handling of major or urgent exceptions to ensure timely cargo flow.
Additional Information
- JINGDONG Logistics is an equal opportunity employer and makes all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.