وصف الوظيفة
Role Overview
Event Services Expert - Supervisor at Marriott, providing leadership and operational oversight for banquet and event services.
Company Overview
W Hotels is a portfolio brand within Marriott International dedicated to igniting curiosity and expanding worlds. The brand is known for reinventing the norms of luxury globally, guided by a Whatever/Whenever culture and service philosophy that brings guests' passions to life.
Role Purpose
Supervise event services operations to ensure exceptional guest experiences, maintain service standards, and lead a cohesive team that executes banquet and event arrangements with precision and professionalism.
Key Responsibilities
Team Leadership & Management
- Ensure staff works together as a unified team.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Develop and maintain positive working relationships with others and support the team to reach common goals.
Guest & Service Standards
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- Respond to and fulfill special banquet event arrangements.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
Facility & Operations
- Set up banquet area/room, ensuring cleanliness and proper setup of furniture and equipment.
- Inspect and maintain table setups for cleanliness, neatness, and agreement with group requirements and company standards.
- Resolve any problems with room or table configurations.
- Inspect grooming and attire of staff and rectify any deficiencies.
- Ensure adherence to quality expectations and standards.
- Document pertinent information in the appropriate department logbook.
Compliance & Safety
- Follow all company, safety, and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
Qualifications & Experience
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
Skills & Competencies
- Read and visually verify information in a variety of formats, including small print.
- Speak with clear and professional language.
- Strong interpersonal and team-building abilities.
- Attention to detail and quality standards.
Additional Information
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested.
- Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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