Event Operations Manager -Ticketing, Registration, Security & Traffic Management

Role Overview

Event Operations Manager for Ticketing, Registration, Security & Traffic Management at Visioneers, overseeing operations for the 1 Billion Followers Summit 2027.

Role Purpose

Act as the primary point of contact between internal teams, appointed agencies, venue management, government authorities, and operational stakeholders to ensure a seamless guest experience from arrival through departure.

Key Responsibilities

Ticketing & Registration

• Lead the overall ticketing and registration workstream for the Summit.
• Coordinate with the appointed ticketing and registration agency.
• Review and optimize the guest registration journey.
• Develop registration workflows for VIPs, speakers, partners, media, exhibitors, and general attendees.
• Oversee badge production, distribution, and accreditation processes.
• Ensure registration service levels are maintained and queues are minimized.
• Coordinate self-service kiosks and on-site registration operations where applicable.
• Monitor daily registration reports and attendance figures.
• Resolve on-site registration issues in real time.

Security & Traffic Management

• Coordinate and lead security and traffic marshal agencies.
• Liaise with Dubai Police, RTA, venue management, and relevant authorities as needed.
• Oversee crowd flow, access control, VIP arrivals, parking, and traffic operations.
• Ensure all operational and safety procedures are implemented throughout the event.
• Manage shuttle and transport logistics where applicable.
• Ensure pedestrian movement is safely managed.
• Monitor congestion points and implement operational improvements.
• Coordinate emergency vehicle access routes.

Operations

• Attend planning meetings and site visits.
• Develop operational timelines and action trackers.
• Coordinate rehearsals and operational readiness.
• Act as the main point of contact for all assigned operational workstreams.
• Manage on-site operations during setup, event days, and dismantling.

Qualifications & Experience

• Proven experience managing large-scale events, conferences, or summits.
• Strong background in ticketing, registration, security, or event operations.
• Experience working with government entities and multiple vendors is preferred.

Skills & Competencies

• Excellent stakeholder and project management skills.

Additional Information

• Contract type: Freelance.