Event Operations Manager, MENA

Role Overview

Event Operations Manager, MENA at Xsolla. This is an in-office position based at Xsolla's new Dubai hub.

Company Overview

Xsolla is a global commerce company providing tools and services to help developers solve challenges in the video game industry. The company partners with indie to AAA studios to help them fund, distribute, market, and monetize their games. Headquartered in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses worldwide. The role sits within the Global Experiential Marketing team.

Role Purpose

Own the end-to-end management of event organizer relationships and accounts at Xsolla's Dubai Expo venue. Manage the deal process, sales logistics, and account management to successfully set up and deliver major global conference and event brands in the region. Work closely with the Director of Marketing EMEA and Global Head of Event Sales to drive regional event operations and revenue.

Key Responsibilities

Relationship & Account Management

• Build and manage relationships with multiple event organizers simultaneously.
• Own the complete deal process from initial engagement through contract execution.
• Serve as primary account contact for event organizers at the Dubai Expo venue.
• Negotiate commercial agreements with organizers.
• Manage account performance and ensure organizer satisfaction throughout the event lifecycle.

Operations & Delivery

• Oversee sales logistics to ensure each event is set up and delivered successfully.
• Translate commercial agreements into flawless on-site delivery.
• Manage multiple organizer accounts and concurrent events.
• Coordinate regional and international logistics as needed.

Team Building & Leadership

• Build a team from the ground up to support event operations.

Stakeholder Coordination

• Work closely with the Director of Marketing EMEA and Global Head of Event Sales.
• Collaborate across cross-functional and multicultural teams.

Qualifications & Experience

• Proven experience as a strong relationship manager and negotiator.
• Demonstrated project ownership and ability to manage multiple accounts simultaneously.
• Experience in event operations, sales logistics, or account management.
• Ability to thrive in fast-paced, highly collaborative, and multicultural environments.

Skills & Competencies

• Trustworthy, self-driven, motivated, and accountable.
• Strong relationship management and negotiation abilities.
• Project ownership and account management expertise.
• Cross-functional collaboration and communication skills.
• Ability to work in fast-paced, multicultural teams.

Additional Information

• Position type: In-office/on-site at Xsolla's Dubai hub.
• Travel requirement: Up to 25–30% regional and international travel.