Event Operations Coordinator - Anti-Fraud

Role Overview

Event Operations Coordinator – Anti-Fraud at webook.com, Saudi Arabia's #1 event ticketing and experience booking platform.

Company Overview

Webook.com is Saudi Arabia's leading event ticketing and experience booking platform in terms of technology, features, and agility. The company serves some of the largest mega events in the Kingdom and has surpassed over 2 billion in sales.

Role Purpose

Support the Anti-Fraud team in executing investigations, documentation, and reporting related to fraud detection across events. This role ensures data accuracy, case tracking, and administrative follow-up to maintain smooth anti-fraud workflows and timely case resolution.

Key Responsibilities

Case Management & Documentation

• Record and update all fraud cases, timelines, and resolutions in internal databases and tracking sheets.
• Maintain organized and up-to-date fraud logs, ensuring all alerts, reviews, and actions are documented.

Investigation Support

• Support daily investigations by performing manual reviews and identifying suspicious behavior.
• Assist the Anti-Fraud Specialist in preparing event-level analyses, cancellation lists, and user blocking recommendations.

Reporting & Metrics

• Prepare weekly and monthly fraud trends and KPI reports for management.
• Track investigation volumes, SLA compliance, and review accuracy metrics.

Stakeholder Collaboration

• Collaborate with internal teams to ensure consistency in fraud reporting and case follow-up.

Data Integrity & Confidentiality

• Uphold the highest level of confidentiality, integrity, and ethical standards when handling sensitive user data and investigation materials.

Qualifications & Experience

• Bachelor's degree in Data Analytics, Cybersecurity, or a related field (preferred).
• 1–2 years of experience in operations, data entry, or fraud/risk support roles.
• Ticketing experience is a plus.

Skills & Competencies

• Strong organizational and documentation skills with high attention to detail.
• Proficient in spreadsheets (Google Sheets/Excel) and reporting tools.
• Basic understanding of fraud indicators and suspicious activity in digital systems.
• Excellent teamwork and communication skills.
• Ability to multitask and work efficiently under time constraints.