Event Executive

Role Overview

Event Executive at Marriott International. This role operates within the Sales & Marketing function to deliver guest services, process reservations, and support event coordination while maintaining brand standards and driving revenue.

Company Overview

Marriott International is dedicated to being an equal opportunity employer. Sheraton Hotels & Resorts, part of the Marriott portfolio, operates in more than 400 communities globally and has been a gathering place since 1937. The organization values the unique backgrounds and experiences of its associates and fosters an inclusive environment.

Role Purpose

The Event Executive processes guest reservations, requests, and inquiries across multiple channels while building guest loyalty and maximizing revenue through effective sales techniques and service delivery. The role supports Sales & Marketing operations and ensures consistent brand representation and guest experience standards.

Key Responsibilities

Guest Services & Communication

• Answer, record, and process all guest calls, requests, questions, and concerns.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs and thank guests with genuine appreciation.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Contact appropriate individuals or departments (Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.

Reservations & Administrative Processing

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Process requests for redeeming Marriott Rewards points.
• Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing.
• Prepare and review written documents accurately and completely.
• Read and visually verify information in a variety of formats.

Revenue & Loyalty Management

• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and provide complimentaries to guests as gifts for their patronage (rewards points, show tickets, gift certificates).

Brand & Team Management

• Promote awareness of brand image internally and externally.
• Follow all company policies and procedures and maintain confidentiality of proprietary information.
• Ensure uniform and personal appearance are clean and professional and protect company assets.
• Develop and maintain positive working relationships with others and support team to reach common goals.
• Assist management in training and motivating employees and serve as a role model.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Listen and respond appropriately to the concerns of other employees.

General Duties

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.