وصف الوظيفة
Role Overview
Entry Technician at Abdul Latif Jameel. This role is based in a service center within the MENAT region (Middle East, North Africa, and Turkey).
Company Overview
Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey. The company represents some of the world's leading brands and has built extensive operations infrastructure and the largest vehicle distribution network in Saudi Arabia. From modest beginnings 75 years ago as a small trading business and Toyota distributorship in Jeddah, Saudi Arabia, the company has accumulated comprehensive automotive expertise throughout the region and diversified into sectors that contribute to the infrastructure of life in the MENAT region.
Role Purpose
Perform repair services and mechanical works in the service center to achieve targets in customer satisfaction and gross service sales while adhering to company mission, vision, and values and applying standard operating procedures.
Key Responsibilities
Vehicle Repair & Maintenance
- Perform repairs as per customer request through proper execution and Chief Technician's close supervision within the promised delivery time and estimated cost.
- Conduct preliminary inspection and evaluation of vehicles using mechanical tools and equipment under service Chief Technician supervision to assess exact damage and extent of repair.
- Execute center after-sales responsibilities including vehicle repairs and periodic maintenance to ensure all activities are carried out as per company policies and procedures.
Problem Resolution
- Participate in resolution of high-technical problems such as NVH-related cases with assistance from Team Leaders and Workshop Floor Manager through diagnostic testing and examination.
- Apply problem sensitivity to recognize when something is wrong or likely to go wrong.
- Apply deductive and inductive reasoning to solve technical challenges.
Customer Focus & Quality
- Ensure highly satisfied customers by executing a Guest Centric mindset to achieve high quality after-sales activities.
- Monitor effective execution of service standards in the center in accordance with service requirements.
Administration & Communication
- Coordinate with the Job Controller in feeding correct data (operation number), recording repairs carried out, and updating vehicle delivery status.
- Use Computerized Time Control Sheets to determine productivity and man-hour analyses.
- Receive and understand technical information, service bulletins, and daily functional activities from the Team Leader through regular meetings and updates.
Qualifications & Experience
- High School diploma or equivalent.
- Minimum 2 years experience in service.
- Pro-Technician certification (minimum).
Skills & Competencies
- Time Management: Managing own time and the time of others.
- Active Learning: Understanding implications of new information for current and future problem-solving and decision-making.
- Stress Tolerance: Accepting criticism and dealing calmly and effectively with high-stress situations.
- Achievement and Effort: Establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Problem Sensitivity: Recognizing when something is wrong or likely to go wrong.
- Deductive Reasoning: Applying general rules to specific problems to produce answers that make sense.
- Inductive Reasoning: Combining pieces of information to form general rules or conclusions.
- Interpersonal Relationship: Dealing and working with people and compromising on diversity in views and opinions.
- After-Sales Related Skills: Persuasive communication, ability to deal with stress, patient and persistent.
- Adaptability.
- Collaboration.
- Development of Self and Others.
- Guest First orientation.
- Innovation.
- Problem Solving.
Additional Information
Abdul Latif Jameel offers exciting opportunities across a truly international footprint spanning the MENAT region and worldwide locations including Chile, Japan, the UK, and Australia. The company culture is guided by values of Respect, Innovation, a Pioneering Spirit, and Empowerment, fostering an environment where ideas blossom, people thrive, and successes flourish. Abdul Latif Jameel is a leading employer across the Middle East, North Africa, and Turkey region.