Entertainment Technician

Role Overview

Entertainment Technician at Miral Destinations. Based at a theme park, this role ensures the smooth operation of various events, shows, and entertainment experiences through technical equipment maintenance and troubleshooting.

Role Purpose

As an essential member of the entertainment team, you are responsible for maintaining and troubleshooting technical equipment and systems related to entertainment offerings, including audio, video, lighting, special effects, animatronics, and digital signage. You will work closely with performers, stage managers, and other technical staff to deliver memorable and immersive experiences for park guests while adhering to safety standards and operational protocols.

Key Responsibilities

Technical Support & Maintenance

• Take an active role in setting up, operating, and maintaining audio, video, lighting equipment, and technical operations.
• Conduct daily checks, startup, closing procedures, preventive and corrective maintenance of AVL and Network systems around the park.
• Minimize downtime by performing preventive maintenance activities in accordance with manufacturer's requirements.
• Troubleshoot technical issues in real-time, ensuring minimal disruption to live shows, events, and daily park operations.
• Ensure that all corrective maintenance is performed effectively to prevent recurring issues.
• Support production teams and event sales teams to meet technical requirements and ensure smooth operations of shows, events, and daily park running, working alone or as part of a team.

Quality Assurance

• Follow best practices for equipment setup, operation, and safety whilst adhering to the business's safety requirements.
• Conduct quality checks as required by the Maintenance Management System to maintain high standards of maintenance and operation.
• Report any issues in a timely fashion.
• Complete and submit all preventive and corrective maintenance checklists to Team Leaders by the designated deadline.

Reporting

• Report any issues that occur in a timely fashion to the shift supervisor.
• Report equipment faults and troubleshoot equipment and system faults.

Collaboration & Development

• Foster a collaborative and innovative environment within the Entertainment technical team, supporting and guiding each other along with new team members.
• Attend briefings, training sessions, and development programs to promote personal growth.

Qualifications & Experience

Essential

• High school diploma or equivalent.
• Proven experience working with audio, video, lighting, and special effects equipment in a live entertainment or event production environment.
• Electrical, Electronics, IT and IT Network experience.
• Knowledge of operating Entertainment shows systems and show control systems.
• Proven ability in troubleshooting.
• Problem solving skills.
• Ability to adhere to strict timelines.
• Ability to understand one-line drawings and schematics.
• Possess firm knowledge of installation tools and ability to use them.
• Ability to lift at least 25 kg.
• Able to spend long hours standing if required.

Desirable

• Technical training or certification in Audiovisual Technology, Electrical Engineering, Information Technology, Electronics Engineering or related field (highly preferred).
• Strong troubleshooting skills and ability to quickly diagnose and resolve technical issues under pressure.
• Theater background.
• Previously worked at a theme park.
• Operated audio and lighting systems for live entertainment.
• Component repairs of audio, lighting, and video equipment.
• Knowledge of show automation and digital signal processing.
• System integration and design knowledge.

Skills & Competencies

• Clear understanding of both written and spoken English.
• Computer skills.
• Keen interest in technology and familiarity with latest technologies and implementation.
• People person who works well alone and as part of a larger team.
• Self-motivated and committed to getting the job done.

Additional Information

• Reporting to the shift lead, either a Team Leader or Senior Technician.
• Part of Miral Experiences.