Engineering Services Manager

Role Overview

Engineering Services Manager at NMC Royal Hospital. The role oversees administrative, electrical, utility maintenance, plumbing, and building/floor activities across the hospital premises.

Role Purpose

Lead engineering and facilities management operations across multiple service lines to ensure safe, compliant, and efficient hospital infrastructure. Manage budgets, staff, contractors, and preventive maintenance programs while adhering to occupational safety, health management systems, and quality standards.

Key Responsibilities

Project & Budget Management

• Decide on project work modifications and alterations within hospital premises.
• Plan budgets and execute various projects inside the hospital.
• Prepare project budgets for maintenance activities.
• Prepare long-term plans for projected renovation and modifications.
• Prepare budgets for major renovations and modifications.
• Plans, organize and prepare budgets for new projects.

Administrative & Governance

• Take decisions according to hospital policy in coordination with management.
• Review departmental policies and standard operating procedures.
• Comply with and enforce OSHMS, local and international guidelines in coordination with management.
• Demonstrate in-depth knowledge of OSHMS policies and procedures and ensure implementation across the hospital.
• Adhere to appropriate Indoor Air Quality requirements as per OSHMS, local and international standards.
• Ensure proper documentation as per OSHMS guidelines within the department.
• Participate as an active member of the Facility Management Systems committee.

Occupational Safety, Health & Environment

• Develop and implement appropriate occupational safety and health management by ensuring systems are in place and operating effectively.
• Allocate responsibility for occupational safety and health management and delegation of authorities.
• Ensure adequate budget and resources for occupational safety and health management.
• Ensure appropriate occupational safety and health supervision of employees.
• Implement and monitor effectiveness of risk management programs.
• Ensure appropriate hazard and incident investigations.
• Regularly discuss occupational safety and health issues at meetings of departments, divisions or senior management.
• Ensure provision of occupational safety and health information, training and supervision.
• Ensure appropriate emergency procedures are developed.
• Identify risk factors and take necessary actions.
• Participate in occupational safety and health management systems audits and inspections, ensuring standards are maintained.
• Monitor and implement energy saving methods and performance of utility consumption including water, electricity, paper, and waste material.
• Reduce, reuse and recycle waste as much as possible.

Contractor & Vendor Management

• Arrange for appropriate contractors for particular jobs with help of the system-in-charge.
• Oversee contract jobs in respective fields.
• Deal with contractors in respective areas of work.
• Arrange maintenance contractors as required to conduct necessary civil works.

Stakeholder & Interdepartmental Coordination

• Periodically liaise with government organizations and other establishments regarding maintenance department compliance with local and international applicable standards and legal requirements.
• Coordinate with other departments for different projects.
• Coordinate with Abu Dhabi Distribution Center for supply of power.
• Coordinate with corporation personnel in solving problems.
• Coordinate with housekeeping and Customer Relations departments in solving problems.
• Carry out work in the facility by coordinating activities with respective heads of departments.
• Inform heads of departments about problems and obtain approval for actions to be taken.

Maintenance Operations – General

• Maintain and renovate utility equipment in various areas of the hospital.
• Schedule and conduct routine preventive maintenance work.
• Organize manpower and materials for day-to-day activities.
• Assign work to technicians.
• Manage respective sections in day-to-day activities.
• Undertake day-to-day meetings with engineers and supervisors to analyze problems and find solutions.
• Analyze day-to-day recurring problems and find solutions.
• Solve work-related problems faced by technicians and supervisors.
• Identify and resolve problems related to patient areas and other public areas.
• Organize manpower to solve day-to-day problems.
• Report to systems-in-charge regarding various breakdowns in plant systems and other major problems.
• Ensure all necessary tests are carried out according to schedules.
• Keep the building in well-maintained condition.

Electrical Activities

• Check logbooks for daily work.
• Allocate manpower according to work needed.
• Arrange required materials.
• Indent materials if items are not available.
• Allocate preventive maintenance work.
• Ensure allocated work is completed.
• Coordinate with Abu Dhabi Distribution Center for power supply.
• Prepare for preventive maintenance.
• Keep HVAC systems well-maintained by technicians.
• Direct technicians to carry out modification works required for air conditioning.
• Instruct air conditioning technicians to maintain and inspect chilled water line systems.
• Plan for shutdown works and carry out the same.
• Inspect all air conditioning equipment.
• Carry out other works as assigned.

Utility Maintenance Activities

• Check logbooks for daily work and carry out the same.
• Arrange routine preventive maintenance.
• Conduct daily rounds on floors and plant areas to ensure smooth operations.

Plumbing Activities

• Inspect quality and quantity of water.
• Ensure water supply for hospital use.
• Coordinate and arrange emergency water supply in case of water issues.
• Instruct and arrange drainage inspections and necessary works.
• Organize waterline alteration work and major shutdowns.
• Undertake drainage maintenance.
• Coordinate with corporation personnel in solving problems.
• Schedule plumbers to inspect pumps for proper functioning.
• Prepare schedules for tank cleaning.

Building & Floor Activities

• Coordinate with housekeeping and Customer Relations departments in solving problems.
• Carry out facility work by coordinating activities with respective heads of departments.
• Organize minor modifications and renovations.
• Arrange maintenance contractors for necessary civil works.
• Organize civil and carpentry work in the hospital.
• Conduct rounds, document problems and arrange solutions accordingly.
• Prepare work order sanctions and carry out the same.
• Conduct work requested by various departments.
• Inform heads of departments about problems and obtain approval for necessary actions.
• Deal with contractors in respective areas of work.
• Resolve problems related to patient areas and public areas.

Staff Management & Development

• Conduct appraisals for staff with help of Assistant Engineer and system/in-charges.
• Investigate complaints and take necessary action accordingly.
• Take personnel decisions regarding staff.
• Look after the welfare of staff in the department.
• Ensure disciplined departmental functioning.
• Design specific targets in departments.
• Train staff for effective application and renovation of equipment.

Quality & Continuous Improvement

• Contribute to quality initiatives.
• Demonstrate commitment to quality outcomes and ability to consult with staff regarding continuous improvement.
• Review procedures and implement new models of service delivery to satisfy client and organizational requirements.

Qualifications & Experience

• Bachelor of Engineering degree or equivalent.
• Five to ten years of experience in relevant field.
• Minimum two years in a management role.
• Previous work experience in a JCI accredited organization is preferred.

Skills & Competencies

• Outstanding leadership and management skills.
• Interpersonal and time management skills.
• Analytical and problem-solving skills.
• Demonstrated knowledge of equipment and maintenance.
• Ability to review procedures and implement new models of service delivery.
• In-depth knowledge of OSHMS policies and procedures.
• Familiarity with emergency and evacuation procedures.

Additional Information

Occupational Safety, Health & Management responsibilities include

• Comply with reasonable occupational safety and health instructions, policies and safe working procedures.
• Use appropriate personal protective equipment and safety systems.
• Do not willfully or recklessly endanger anyone's health and safety.
• Assist with preparation of risk assessments.
• Report occupational safety and health hazards, incidents, near misses and issues.
• Attend all occupational safety and health trainings, awareness programs and mock drills.