وصف الوظيفة
Role Overview
Engineering Manager - Enterprise Solutions & Delivery at Salla. This is a hands-on leadership role managing the Enterprise Solutions team, which serves Class A and Premium merchants through the design, build, and delivery of custom enterprise-grade services.
Role Purpose
Own the delivery of premium technical services and the technical execution of enterprise merchant onboarding, helping the largest partners achieve rapid time-to-value through a seamless "White Glove" technical experience. Act as the bridge between technical delivery and high-level client management.
Key Responsibilities
Team Leadership & Delivery Management
- Hire, coach, and grow a core team of solutions engineers and technical leads, setting clear goals and providing regular feedback.
- Build a high-performing delivery culture.
- Coordinate on-demand technical squads drawn from other engineering units to fulfill specific project requirements.
- Balance capacity across concurrent enterprise engagements.
- Establish and enforce rigorous engineering standards for project delivery.
- Ensure custom builds are scalable, maintainable, and aligned with the core platform architecture.
- Contribute to the definition and evolution of the premium technical services catalog, including custom development, advanced consultancy, and dedicated support.
- Bring delivery-side insight to leadership decisions.
Enterprise Services & Custom Solutions Delivery
- Own the technical execution of premium contracts.
- Oversee scoping, estimation, and delivery of custom requirements, including bespoke themes and specialized API integrations.
- Enforce Service Level Agreements (SLAs) for custom deliverables.
- Track milestone completion, delivery quality, and billing triggers to support service profitability and client satisfaction.
- Act as a senior technical point of contact for premium accounts.
- Translate complex business needs into actionable, well-scoped engineering tasks for the team.
Enterprise Onboarding & Technical Implementation
- Lead technical coordination for new Class A merchants.
- Ensure complex data migrations, ERP integrations, and store setups are executed swiftly to minimize time between signing and Go Live.
- Serve as the central bridge between the merchant, internal engineering squads, and customer support.
- Proactively remove technical blockers that threaten onboarding timelines.
- Orchestrate ad-hoc, on-demand technical teams formed from various internal units to tackle specific, time-sensitive onboarding challenges for key accounts.
Scalable Customization & Market Adaptation
- Develop engineering frameworks that allow custom solutions to be delivered for global brands without creating technical debt.
- Keep regional customizations compatible with the core global platform.
- Support the adaptation of enterprise service offerings to international markets.
- Integrate with regional ERP systems.
- Comply with local enterprise data governance requirements where needed.
Client Success & Pre-Sales Support
- Partner with the Sales team during the pre-sales process for high-value prospects.
- Validate technical feasibility and scope potential service contracts.
- Ensure the quality of technical delivery fosters long-term loyalty among premium merchants.
- Make the team a driver of retention and upsell opportunities.
Qualifications & Experience
- 7+ years in Solutions Engineering, Software Engineering, or Professional Services.
- 2+ years directly managing engineering or technical delivery teams serving Enterprise/B2B clients.
- Strong understanding of e-commerce architectures, including Headless and API-first approaches.
- Experience with integrations, including ERPs and CRM systems.
- Strong knowledge of web technologies.
- Proven experience managing complex, multi-stakeholder projects with strict deadlines and commercial contracts.
- Demonstrated ability to hire, develop, and retain strong engineers.
- Experience managing performance in a client-facing delivery environment.
Skills & Competencies
- Ability to speak the language of both engineers and business owners.
- Exceptional ability to manage client expectations.
- Ability to de-escalate critical technical situations.
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