Engineer-Facilities Management Hard Services

Role Overview

Engineer - Facilities Management at Transguard Group in Dubai, joining the Total Facilities Management team.

Role Purpose

Assist and support the Facilities Manager and clients in managing day-to-day operational management for all FM services, ensuring the facility is fully maintained, functional, and safe for building users. Oversee maintenance activities, coordinate with vendors and contractors, manage housekeeping and soft services, ensure compliance with safety guidelines, and implement facility projects.

Key Responsibilities

Financial Performance

• Assist in preparing monthly reports with operational data to support review of contract operational performance.
• Ensure FM services are delivered as per the sold solution manpower resources only.
• Identify and record continuous improvement initiatives, including process improvement and cost savings.
• Manage project service delivery performance and ensure SLA/KPI compliance.
• Add value to the client's business by presenting initiatives that drive down costs or proposing initiatives aligned with business goals.
• Ensure delivery of FM services is in line with agreed contractual SLA/KPIs to avoid penalties and deductions.

Customer Management & Service Delivery

• Work with team Supervisors and team leaders to devise and conduct induction and continuation training for new staff, with training packages produced before new staff assume responsibilities.
• Record all training carried out in staff personnel files.
• Ensure all service level agreements within contract scope of works are maintained, monitored monthly using client evaluation forms.
• Resolve and escalate any problems or issues to the line manager, seeking support on resolution and closure.
• Procure materials, services, and projects in close coordination with the procurement team, strictly following procurement policies.
• Manage specialist services contractors and vendors within Transguard Group scope or as managing agent.
• Ensure all contract staff sickness, absence, and holidays are reported in accordance with company policies and procedures.
• Liaise with clients and customers on a regular basis to ensure highest standards are achieved and maintained to exceed customer expectations.
• Develop excellent working relationships with the client at an equivalent level and hold regular client meetings to ensure smooth contract running.
• Undertake site visits to assess staff performance and discuss and resolve any issues raised by the client regarding service quality.

Operations & Process Management

• Manage contract service delivery as per best industry practices, international FM standards, and compliance with local statutory guidelines.
• Order project equipment and machinery.
• Conduct contract staff induction and continuous training on best industry practices and established SOPs.
• Arrange and control local purchase orders.
• Conduct monthly review of the account with the line manager.
• Monitor resource utilization to ensure the right number and talent are available for delivering services as agreed contractually.
• Prepare monthly staff meetings and conduct daily and weekly briefings of site teams.
• Ensure timely raising of invoices in coordination with central Admin and Finance teams.

Innovation & Improvement

• Execute energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the Energy Manager.
• Introduce and integrate the latest technology as per current market trends.
• Develop case studies and make business proposals with ROI models.

Qualifications & Experience

• Bachelor of Engineering or Science in Mechanical, Electrical, Electronics, or Mechatronics Engineering, or equivalent.
• Minimum 3 to 5 years experience in service delivery of structured contracts where standard SLA/KPI are applicable.
• Valid driving license (mandatory).
• Knowledge of CAFM system and effective implementation of full modules.

Skills & Competencies

• IOSH, NEBOSH, or CFM certification (preferred).
• Strong soft skills including MS Word, Excel, PowerPoint, and report writing.
• Ability to handle ad hoc and fit-out projects.
• Strong communication and interpersonal skills.