Engineer-Facilities Management Hard Services

Role Overview

Engineer - Facilities Management Hard Services at Transguard Group, based at the company headquarters in DAFZA, Dubai Airport Freezone.

Role Purpose

To assist and support the Facilities Manager and clients in managing day-to-day operational management of all FM services, ensuring the facility remains fully maintained, functional, and safe for building users while overseeing maintenance activities, vendor and contractor coordination, housekeeping, soft services, safety compliance, and facility projects.

Key Responsibilities

Financial Management

• Prepare monthly reports with operational data to support review of contract operational performance.
• Ensure FM services are delivered as per sold solution manpower resources only.
• Identify and record continuous improvement initiatives related to process improvement or cost savings.
• Manage project service delivery performance and ensure SLA/KPI compliance.
• Add value to the client's business by presenting cost-reduction initiatives or proposing initiatives aligned with their business goals.
• Deliver FM services in line with agreed contractual SLA/KPIs to prevent penalties and deductions.

Customer & Stakeholder Management

• Work with team supervisors and team leaders to devise and conduct induction and continuation training for new staff before they assume responsibilities, with all training recorded in personnel files.
• Ensure all service level agreements within contract scope are maintained and monitored monthly using client evaluation forms.
• Resolve problems and issues promptly, escalating to line manager when necessary.
• Procure materials, services, and projects in close coordination with the procurement team, strictly following procurement policies.
• Manage specialist services contractors and vendors within Transguard scope or as managing agent.
• Report all contract staff sickness, absence, and holidays while adhering to company policies and procedures.
• Liaise with clients and customers regularly to ensure highest standards are achieved and customer expectations are exceeded.
• Develop excellent working relationships with clients at equivalent level and hold regular client meetings to ensure smooth contract operation.
• Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding service quality.

Operations & Process Management

• Manage contract service delivery in accordance with best industry practices, international FM standards, and compliance with local statutory guidelines.
• Order project equipment and machinery.
• Conduct contract staff induction and continuous training on best industry practices and established SOPs.
• Arrange and control local order purchases.
• Conduct monthly account reviews with line manager.
• Monitor resource utilization to ensure the right number and talent are available for contractually agreed service delivery.
• Prepare monthly staff meetings and conduct daily and weekly briefings of site teams.
• Ensure timely raising of invoices in coordination with central Admin and Finance Teams.

Innovation & Sustainability

• Execute energy management projects by identifying improvement opportunities and seeking guidance from the energy manager.
• Introduce and integrate latest technology in line with current market trends.
• Develop case studies and business proposals with ROI models.

Qualifications & Experience

• Bachelor of Engineering or Science in Mechanical, Electrical, Electronics, or Mechatronics Engineering, or equivalent.
• Certification preferred: IOSH, NEBOSH, or CFM.
• Minimum 3 to 5 years of experience in service delivery of structured contracts where standard SLA/KPI are applicable.
• Knowledge of CAFM system and effective implementation of full modules.
• Valid driving license (mandatory).
• Ability to handle ad hoc and fit out projects.

Skills & Competencies

• Proficiency in MS Word, Excel, and PowerPoint.
• Strong report writing skills.
• Strong communication and interpersonal skills.