وصف الوظيفة
Role Overview
Engineer Change Management at Du, a UAE-based telecommunications operator. The role is based in the United Arab Emirates.
Company Overview
Du is the UAE's second licensed telecommunications operator, founded in 2005 as part of Emirates Integrated Telecommunications Company PJSC. The company operates under two brands: du (launched in 2007) and Virgin Mobile (launched September 2017). Du is listed on the Dubai Financial Market and trade under the DU ticker. Core shareholders include Emirates Investment Authority (50.12%), Emirates International Telecommunications (19.7%), and Mamoura Diversified Global Holding PJSC (10.06%), with the remainder held by public shareholders.
Role Purpose
To manage and support all changes in Du's network and IT infrastructure, including coordinating and arranging technical evaluation and providing change request releases.
Key Responsibilities
Change Advisory Board & Meeting Management
- Preside over CAB meetings to discuss all planned RFCs for Fixed and Mobile networks.
- Conduct weekly change management advisory board meetings.
- Contribute to adhoc requested meetings.
Change Request Processing & Validation
- Perform pre-assurance sanity checks to ensure all Change Requests are examined carefully and executed within defined KPIs.
- Validate extension reasons and requirements; follow requests with Operations for technical review.
- Attend to Maximo Tool RFCs.
- Assist RFC sponsors regarding Maximo Tool operations and RFC updates as new RFC SLAs are defined end-to-end.
- Schedule and prioritize Change Requests, assuring timely completion in accordance with customer need.
Post-Implementation & Assurance
- Follow activity completion and trigger fault process if required.
- Send Business Outage/Hazard Notifications as needed.
Stakeholder Management & Governance
- Provide bridge and technical/governance consultation to NIS, TSRM, TSO, and IPSDP domains.
- Address Business concerns raised with regards to SA/TC Notification from National Interconnect, Platinum Desk, Business Customer Care, and Virgin.
- Coordinate with other departments in Normal and Urgent activities.
Support & Operations
- Handle day-to-day administration of Maximo tools.
- Assist RFC sponsors with Maximo Tool operations.
- Conduct on-call roster and after-hours support.
- Conduct adhoc requests on time.
- Assist SOC, Business, and NDO based on received calls.
- Attend Emergency RFCs after working hours.
- Attend carrier activities.
Reporting & Performance Management
- Provide reports on network performance, availability, SLA achievement, and planned and unplanned outage activities on a quarterly basis or as requested.
Qualifications & Experience
- Minimum Bachelor's degree in Electronics or Computer Telecom.
- 3 to 5 years of experience in a similar role in the telecommunications industry.
Skills & Competencies
- Excellent communication skills; able to communicate at C-level.
- Complete knowledge of ETOM and ITIL.
- Expert proficiency in Microsoft products (Excel, PowerPoint, Word).
- Knowledge of SharePoint and Maximo.
- Ability to make eligible decisions under pressure and during long working hours.
- Willingness to work on shift and flexible working hours.
Additional Information
- Applicants will need to complete an AI-based chat interview as part of the application process; the interview is not timed but should be completed within a reasonable period.