Eng. Supervisor

Role Overview

Engineering Supervisor at Boutique Group (The Red Palace) in Riyadh. Reports to the Chief Engineer or Director of Engineering. The role operates, controls, maintains and repairs all aspects of the Palace's systems, programs, equipment, assets and administration in accordance with Boutique Group standards to achieve optimum operating efficiency at all times.

Company Overview

The Red Palace is an ultra-luxury boutique hotel in Riyadh, Saudi Arabia. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication. The property features meticulously restored architecture, curated cultural experiences and unparalleled service.

Role Purpose

To lead the operation, control, maintenance and repair of all Palace engineering systems, equipment and assets while ensuring high-quality service delivery, guest satisfaction, safety and compliance with Boutique Group standards and procedures. The role supervises engineering staff and coordinates preventive and corrective maintenance across all building systems and technical installations.

Key Responsibilities

Operations & Systems Control

• Operate, control and maintain all Palace systems, programs, equipment and assets through BMS building automation systems and related software.
• Run entire engineering systems and plants through required software with minimum knowledge for site operations and control.
• Fully comprehend building automation system operation, alarm and functionality.
• Maintain all controls within normal parameters.
• Responsible for systems and trends functionality, availability and control.
• Responsible for maintaining system temperatures and equipment runtimes through the BMS and Auto-Flame.

Maintenance & Repair Management

• Determine priorities for repair work and ensure quick removal of all breakdowns.
• Carry out preventive and routine maintenance in compliance with PM and RPM Program guidance and tools.
• Ensure all maintenance is executed in a competent manner and per manufacturer instructions and guidelines.
• Refuse to accept work that is not executed competently; involve the Chief Engineer or Director of Engineering for dispute resolution.
• Set up and implement with the Chief Engineer software procedures for preventive maintenance, initiate scheduled procedures and monitor work execution.
• Manage the entire repair and maintenance journey from task assignment through repair, parts ordering, receiving, quality control, installation, testing, commissioning and completion of required records and updates.
• Attends to all types of repairs and maintenance work in the Palace premises, including any new additions or extensions to the Palace or any other properties maintained by the Palace.
• Responsible for predictive maintenance planning and implementation.

Guest & Maintenance Requests

• Respond to and control the entire process of guest maintenance requests within 15 minutes of receipt, strictly following all related programs and actions.
• Promptly attend guest requests with high quality of service.
• Strictly consider the highest quality, safety, look and feel while working in guest areas.

Hazard & Risk Management

• Ensure that all potential and real hazards are reported immediately.
• Set up scenarios and contingency plans for all possible breakdowns; ensure readiness of corrective action and delivery of best alternative scenarios to ensure guest and stakeholder satisfaction and safety.
• Conduct regular inspections and take necessary corrective actions to address potential hazards.
• Share responsibility for all supervised work executed by own staff or external third parties and on building, plants or technical installations.

Water Systems Management

• Test and analyze all water systems within the Palace to include swimming pools, water park, health club spas, jacuzzis, ornamental water systems, fresh potable water, chilled water systems, condenser water systems and potable water according to international water safety and quality programs.
• Maintain adequate stocks of chemicals to maintain water system parameters.
• Arrange for periodic tests of water systems for checks against Legionella, bacteria and other contaminants.
• Maintain records of all tests and treatments and submit them to the Chief Engineer daily.

Energy & Utilities Management

• Fully control energy management systems, programs, recommendations, guidance and records to ensure best property energy performance and management.
• Contribute to development and implementation of strategies to maximize utility consumption control and savings.

Documentation, Records & Compliance

• Ensure strictly follow up and update program requirements such as checklists, daily routine data collection and review, logbooks, procurement processes with timely correction actions required.
• Complete entire programs, systems, records and documentation ready at all times for inspection and auditing.
• Ensure updating, recording and validity of entire certificates, annual maintenance contracts, warranties, licenses and SOPs without expiry.
• Responsible for engineering digitalization and archive.
• Responsible for immediate reporting of any deviation and handling the process of corrective actions.
• Perform personal daily job records and time book accurately and keep ready for inspection.
• Complete monthly closing processes including attendance, account check box, records keeping, file updates, guest satisfaction analysis and action plans, store handling, purchasing processes, safety records and updates, PM and RPM Program analysis, BMS timetable and set point updates, utility consumptions, utilities readings records and utilities control.

Inventory & Procurement

• Responsible for storing management system, stock movements, minimum and maximum stock control and availability to ensure full operational support.
• Provide sufficient and reasonable supply of spare parts and materials on time.
• Contribute to development and implementation of store and procurement strategies ensuring smooth operation and optimum repair and maintenance quality.

Team Leadership & Training

• Ensure all staff are trained and ready to perform their roles in high quality at all times by implementing required monthly inspection and tests.
• Supports to ensure all staff are thoroughly familiar with the hotel's emergency equipment and procedures and in a state of preparedness for any emergency.
• Execute regular technical, skills or on-the-job trainings.
• Responsible for setting up and maintaining ongoing training programs in the Engineering division and other related divisions.
• Responsible for training programs planning, timelines, implementation, documentation, updates and all related matters.
• Lead with excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Provides sufficient cross-training in the fields of fire, life, health, safety and financing.

Budget & Financial Management

• Responsible for departmental expenses control and implementation of account check box and strict budget control without compromising safety, quality and services.
• Contribute to development and implementation of strategies to maximize revenue and profitability and cost control without compromising asset conditions and FHLS.
• Proficiency in financial analysis and reporting.

Inspections & Quality Assurance

• Perform continual spot checks and inspections for entire Department operations and repair and maintenance processes to ensure full implementation as per manufacturer guidance and instructions.
• Ensure completion of readiness processes for entire programs, systems, records and documentation including RACI requirements, corrective actions and related actions.
• Does not accept work which is not executed in a competent manner.
• Ensure quality is never compromised.

Contractor & Contract Management

• Responsible for controlling annual maintenance contracts and contractors, including attending all visits assuring full-service delivery and accurate report keeping.
• Aid the Chief Engineer to coordinate and supervise the Engineering Department including safekeeping and proper use of tools, materials and equipment ensuring that the Hotel plant is kept in a safe and proper condition.

Safety & Emergency Preparedness

• Is fully familiar with fire and safety precautions and how to operate firefighting equipment as a member of the firefighting team.
• Learn and carry out fire brigade duties when assigned.
• Fully understands and implements where necessary the Hotel's fire, emergency and bomb procedures.
• Observes prescribed safety standards and helps maintain safe conditions for self and others.
• Responsible for implementation, recording and updating safety systems and programs as per P&P and under guidance of Chief Engineer/DOE.

Workplace Standards & Facilities

• Ensure plant rooms, workshops and related areas are kept in clean and tidy condition.
• Ensure cleanliness of work areas and protection of the surrounding area when executing jobs.
• To complete the personal daily job record, time book accurately and keep ready for inspection.

Meetings & Communication

• Attend operational meetings or briefings requested by the Chief Engineer/Director of Engineering.
• Immediate report and updates to the Chief Engineer/DOE on problems and unusual matters.
• Establish work priorities with the Chief Engineer.
• Ensure prior planning, arrangement and communication with other departments while handling all tasks.

General Duties

• Perform related duties and special projects as assigned.
• Carry out any other reasonable duties and responsibilities assigned.
• Respond to changes in the engineering function as dictated by industry, company or the Palace.
• Stays abreast of current and new industry technology relating to the Engineering Department.
• Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position.

Qualifications & Experience

• Associate's degree in engineering systems controls and administration or equivalent experience required (6 years minimum).
• Must have all requirements of Engineering Coordinator.
• Must have 4 to 6 years direct experience in hospitality engineering supervisory